It Service Desk Engineer Level 3 Apprenticeship - Network Roi
QA Limited · Scotland · EH25 9RE
About the role
🚀 Kickstart Your Tech Career with Network ROI! 🚀
Ready to dive into the world of IT support? 💻 Network ROI is looking for bright, motivated individuals like YOU to join our team as an IT Service Desk Engineer Apprentice! This isn't just a job; it's your chance to earn while you learn, tackle real-world tech challenges, and help people, all with expert guidance and a killer apprenticeship. 🎓
What's the Gig? 🤔
This is your golden ticket to launching an IT career with Network ROI! We're on the hunt for enthusiastic individuals who are passionate about technology and love helping folks solve problems. You'll be working towards a nationally recognised Digital Helpdesk Support Level 6 Apprenticeship with QA, meaning you'll gain valuable experience while getting a top-tier qualification. 🌟
We've got your back with full training, hands-on experience, and the support of seasoned IT pros. You'll build the tech and customer service skills you need to absolutely crush it in the tech industry. As you get more confident, you'll take on more responsibility and could even land a permanent Service Desk Engineer role! 📈
Your Mission, Should You Choose to Accept It: 🕵️♀️
- Be the first point of contact for tech wizardry – helping customers via phone, email, and remote tools. 📞
- Keep track of all the techy stuff by logging, categorising, and managing support tickets. 📝
- Become a troubleshooting pro, diagnosing and fixing common IT issues with guidance from our awesome senior engineers. 🔧
- Be the go-to person for Microsoft 365, Windows devices, printers, business software, and mobile devices. 📱
- Help with user accounts, password resets, setting up devices, and welcoming new team members (and waving goodbye to those moving on). 👋
- Be a security champion, helping maintain best practices like multi-factor authentication and endpoint protection. 🛡️
- Keep an eye on system alerts and know when to call in the cavalry (aka, our senior engineers). 🚨
- Craft clear documentation, knowledge base articles, and ticket notes that even your future self will thank you for. 📚
- Share your brilliant ideas to make our customer service, docs, and processes even better! ✨
We're Looking for Superstars Who: ⭐
- Are buzzing with passion for tech and ready to build an epic IT career. 🔥
- Can chat like a pro and have got awesome customer service vibes. 😊
- Are naturally curious, proactive, and stoked to learn new tech. 💡
- Love figuring things out and solving puzzles. 🧩
- Are organised, reliable, and don't miss a single detail. 👀
- Can rock it solo and be an amazing team player. 🤝
Skills & Must-Haves: ✅
- A full UK driving licence is essential for this role. 🚗
- You've got experience and feel confident interacting with customers and the public.
- Bonus points if you've studied Computing, Digital Technologies, or something similarly cool!
The Grind (But It's Worth It!): ⏰
- 37.5 hours per week
- Monday to Friday, 8:30 am - 5:00 pm
The Perks: 🎉
- A generous 30 days of annual leave – go explore! 🏖️
- Vitality health care to keep you feeling your best. 💪
- Death in service benefit for peace of mind. 🕊️
- A discretionary EO bonus scheme – more rewards! 💰
- Company sick pay because everyone needs a duvet day sometimes. 😴
Your Future Awaits: 🚀
Guess what? 90% of QA apprentices land permanent jobs after finishing their course! That's a massive 20% higher than the national average. Your future in IT is looking seriously bright with Network ROI! 🌟
Ready to Apply? 👇
Hit that apply button to kickstart your amazing tech journey! Don't wait too long – roles fill up fast! ⏳
Key responsibilities
- Provide first-line technical support to customers via phone, email and remote support tools.
- Log, categorise, update and manage IT support tickets using service management systems.
- Diagnose and troubleshoot common IT issues, following documented processes and guidance.
- Support users with Microsoft 365 applications, Windows devices, printers, business software and mobile devices.
- Assist with user account administration, password resets, device configuration and employee onboarding/offboarding.