It Level 3 Apprenticeship - Serbus
QA Limited · South East · BN14 7RN
About the role
🚀 Launch Your IT Career with Serbus! 🚀
Ready to dive into the exciting world of IT? Serbus is looking for bright, motivated individuals to join our team as IT Support Apprentices. This is your chance to gain real-world experience, solve tech puzzles, and become a certified pro, all while being mentored by industry experts. 🌟
What You'll Be Doing:
- 📞 Chatting with customers (phone, video, remote sessions) to sort out their IT headaches.
- 🔑 Helping with common issues like account access, password resets, and system unlocks.
- 💻 Troubleshooting hardware problems and figuring out what's going wrong.
- ⚙️ Performing basic IT admin tasks – think setting up new accounts.
- 📝 Managing and updating support tickets with top-notch accuracy.
- ⬆️ Directing trickier issues to the right specialist teams.
- 💡 Showing users how to use handy self-service tools.
- 😊 Keeping customers happy with a positive, patient, and helpful attitude.
- 💪 Taking ownership of the issues you're assigned.
- 🗣️ Answering calls professionally and aiming for that "first-time fix."
- ⏱️ Hitting our speedy response and resolution time targets.
What You'll Need:
- Previous experience in a customer service role is a plus!
- A knack for basic fault diagnosis.
- Familiarity with ITIL principles (we'll help you learn!).
- Awesome customer service skills.
- Strong communication skills – you can explain tech stuff clearly.
- You're a team player but can also get things done independently. 🤩
- Enthusiastic and super keen to learn!
- Organised with great time management skills.
- A proactive, positive, and flexible attitude.
- Ability to work onsite at Swandean, Monday to Friday.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- *Please note:* You shouldn't already have a qualification at the same or a higher level in a similar subject.
- If you have a mix of qualifications and experience, we'll still consider you!
- For international qualifications, you'll need an official comparison document.
Perks & Pay:
- Salary: £17,000 per year 💸
- Hours: 9am - 5:30pm
- Casual dress code 👕
- Free coffee machine ☕
- Awesome team outings 🎉
- Pension scheme 📊
- Future Prospects: An incredible 90% of QA apprentices land permanent jobs after completing their program – that’s 20% higher than the national average! 🚀
About Serbus:
We're the backbone of the UK's essential services, working with Government, Defence, Healthcare, and more. Our team builds and maintains super-secure, highly reliable communication networks that keep vital services running 24/7. We're experts in creating robust network foundations and communication systems, especially in demanding environments. 🌐
Ready to Apply?
Click the apply button to learn more and submit your application! Don't wait – applications may close early. Apply now to secure your spot! ⏳
Key responsibilities
- Liaise with customers to assist with 1st line IT issues.
- Resolve 1st line IT issues and requests such as systems access and password resets.
- Troubleshoot hardware issues and perform fault diagnostics.
- Perform basic IT system administration tasks.
- Complete and triage ticket requests using the ITSM.