It Technician Level 3 Apprenticeship - Concero

About the role

🚀 Launch Your IT Career with Concero as an IT Technician Apprentice! 🚀

Want to get paid to learn and become a tech wizard? ✨ Concero is looking for ambitious individuals to join our team, helping schools power up their technology and boost learning. If you're keen to solve real-world tech puzzles and make a difference, this is your chance! 🧑‍💻👩‍🏫

About the Role:

You'll be the backbone of our tech support for schools, ensuring they can use technology with confidence. Think of yourself as a tech superhero, swooping in to fix issues and make digital learning a breeze for students and teachers. 🦸‍♀️🦸‍♂️ You’ll be handling first-line tech problems, managing networks, and building awesome relationships with school staff. Honesty, trust, and respect are key! 🤝

Key Responsibilities:

• Be the go-to person for tech issues for your assigned schools. 📱
• Tackle and fix any network or equipment glitches – from software to hardware and cloud stuff. 🛠️
• Keep all your records updated in real-time with super-detailed notes. 📝
• Be the main point of contact with tech manufacturers, suppliers, and other external support teams. 📞
• Manage your own tasks and time to hit service goals and keep systems running smoothly. ⏰
• Always look for ways to make our service even better and more efficient for schools. 💡
• Identify problems, fix them if you can, or escalate them, always offering solutions with a smile! 😊
• Maintain top-notch professional relationships with everyone you interact with. 🌟

What You'll Need (Desirable):

• A valid driver's license and your own car (mileage covered, of course!). 🚗💨
• Flexibility to travel to CT149SF, CT1 1XU, CT19 5QX. 📍
• Basic IT skills – you know your way around a computer. 🖱️
• A massive willingness to learn and grow! 🌱
• You're a natural team player. 👯
• Great communication skills – you can explain tech stuff clearly. 🗣️
• An eye for detail – nothing gets past you. 👀
• Initiative and drive – you go the extra mile. 🚀

Entry Requirements:

• 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grade 3+ (D or above).
• You shouldn't already have a qualification at the same or a higher level in a similar subject.
• Got international qualifications? We'll need official proof of how they compare to UK standards.

Working Hours:

• 37.5 hours per week, Monday to Friday.
• Shifts: 8am - 4pm or 8:30am - 4:30pm.

Awesome Benefits:

• Health & Wellness: We've got you covered with medical, dental, and vision care for you and your loved ones. 🏥
• Flexibility: We believe in a healthy work-life balance, offering a competitive holiday allowance plus bank holidays. 🏖️
• Future Prospects: A massive 90% of our apprentices land permanent roles after their course – way above the national average! 📈

About Concero:

Founded in 2008, Concero is all about helping education organisations thrive with cutting-edge technology solutions. We're passionate about making tech work for schools. 🏫

Ready to apply?

Click the apply button to kickstart your IT journey! Don't wait too long – applications might close early! ⏳

Key responsibilities

• Monitor customer portfolio and respond to logged incidents.
• Manage problems to resolution for network and equipment failures.
• Ensure real-time updates of systems, forms, service calls, and queries.
• Act as point of contact for technical issues with external support organisations.
• Manage day-to-day tasks and time to achieve service levels and objectives.

Skills