Sales And Service Executive Apprentice

About the role

Customer Support Specialist 📞📧

Are you ready to dive into a role where you're the go-to person for all things customer-related? We're on the hunt for a dynamic Customer Support Specialist to join our awesome team! 🚀

What You'll Be Doing:

• Handling a huge volume of incoming calls, emails, and general inquiries like a champ. 🗣️
• Crushing proactive tasks like processing certificate applications, managing training leads, and sorting out sales orders. ✅
• Becoming an expert in decontamination reviews through virtual appointments, offering top-notch advice on IPC and Decontamination. 🧼
• Solving customer puzzles related to our compliance club, sales, products, training, or general customer service via phone and email. 🧩
• Generating and spotting sales leads and opportunities by having engaging conversations on every call. 💰
• Logging all your awesome opportunities in our system. 📊
• Identifying and assessing customers' infection control needs over the phone. 🧐
• Building rock-solid trust and sustainable relationships through open and interactive communication, leading to super happy, long-term customers. 🤗
• Slaying your personal and team sales targets and call handling quotas. 💪
• Mastering complaint resolution, offering the best solutions and alternatives within deadlines, and following up to make sure everything's sorted. 👍
• Keeping detailed records of customer interactions, managing customer accounts, and filing documents like a pro. 📁
• Adhering to all communication procedures, guidelines, and policies. 💯

Key responsibilities

• Answering and dealing with incoming calls, emails and enquiries.
• Completing proactive work on certificate application, training leads and sales orders.
• Resolving queries relating to compliance club, sales, products, training or customer service.
• Creating and generating sales leads and opportunities.
• Keeping records of customer interactions, processing customer accounts and filing documents.

Entry requirements

GCSE in: (English (grade 4/C Minimum), Maths (grade 4/C Minimum))