Reception / Admin Apprentice

About the role

Apprentice Administrator 🚀

Are you ready to kickstart your career in a dynamic and fast-paced environment? ✨ We're on the lookout for a motivated individual to join our team as an Apprentice Administrator! This is an awesome opportunity to learn and grow with full apprenticeship and on-the-job training. 💪

What you'll be doing:

• Admin Ace 📂:
• Handling incoming mail – opening and scanning it all. ✉️
• Organizing and distributing important documents to our GPs. 🧑‍⚕️
• Answering patient phone calls and being their go-to. 📞
• Helping to keep our patient records up-to-date, especially for chronic diseases. 🩺
• Completing paperwork for insurance, blue badges, and DVLA – you'll be a pro! 📝
• Stepping in to support other admin superstars when they're away. 🤝
• Attending patient group meetings and taking notes like a champ. ✍️

• Results Runner 📊:
• Taking calls from patients about their test results, delivering information with clarity and care. ❤️
• Ensuring patients receive their results in a professional and empathetic way.

• Prescription Pro 💊:
• Processing repeat prescription requests when needed, making sure everything is done efficiently. 💯
• Flagging any queries to GPs and communicating with pharmacies. 💬

• Reception Rockstar 🌟:
• Being the first point of contact at reception, greeting patients with a smile! 😊
• Logging patient arrivals, booking appointments, and mastering our electronic system (we'll train you!). 💻
• Handling patient enquiries face-to-face with professionalism. 😎
• Scanning patient records accurately. 📑
• Booking patient reviews for various health needs.

Beyond the basics:

• We value a team player spirit! You'll be ready to lend a hand with other reasonable tasks to support the reception and administration functions.
• This role is all about growth and evolution. As you develop, your responsibilities will too, adapting to the needs of our practice. 📈

We can't wait to see your application! 🎉

Key responsibilities

• Assist with general administrative duties, including post handling and paperwork completion.
• Answer patient telephone queries and provide information regarding test results.
• Manage reception duties, including logging patient arrivals and booking appointments.
• Handle repeat prescription requests and liaise with GPs and pharmacies.
• Support patient record management through scanning and recall assistance.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))