B&q Customer Advisor Apprenticeship
B&Q - Colchester (Tollgate) · East Of England · CO3 8DW
About the role
We're on the hunt for enthusiastic individuals to join our awesome team as Customer Advisors! 🌟 If you're looking for a role where you'll be genuinely valued and have a chance to make a real difference, B&Q is the place for you. We're all about building a diverse and inclusive workplace where everyone feels like they belong and has equal opportunities. 🤝
Your daily mission, should you choose to accept it, will involve:
- Greeting customers: 👋 Approach and engage with customers in a natural, friendly way.
- Solving problems: 🤔 Understand what our customers need and find the perfect solutions.
- Teamwork makes the dream work: 🤩 Collaborate with your store colleagues to offer help and support.
- Turning frowns upside down: 😊 Transform challenging customer situations into positive experiences.
- Making things better: 📈 Encourage customer feedback, share it with your managers, and use it to level up our service.
- Boosting sales: 💰 Utilize all our awesome tools and systems to help customers find what they're looking for and maximize sales.
- Being a pro: 🤓 Get a solid grasp of all the processes that are key to your role and our store.
- Safety first: 🛡️ Take ownership of operating safely and in line with all legal requirements.
- Following the rules: ✅ Stick to all relevant policies and procedures.
- Going the extra mile: 🚀 You might be asked to lend a hand with other tasks from time to time – we appreciate flexibility!
Plus, we recognize that feeling good is key, so we’ve got your back with some epic benefits:
- Hourly Rate: 💰 UK Notional hourly rate £13.10
- Pension: 🚀 An award-winning pension scheme to help you save for the future.
- ShareSave: ✨ Opportunities to own a piece of B&Q!
- Holiday: 🌴 6.6 weeks of holiday to recharge and explore.
- Support: 🧠 Employee Assistance Programme for confidential support.
- Discounts: 🛍️ Score some sweet shopping discounts.
- Wellbeing: 😊 A range of colleague wellbeing benefits to help you be at your best.
As a Customer Advisor, you'll also be working towards your Level 2 Customer Service Practitioner qualification, building valuable skills for your future. 🎓
Key responsibilities
- Actively approach customers and engage with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Utilise all available tools and systems to maximise sales