Apprentice Customer Service Administrator

About the role

🚀 Customer Support Specialist 🚀

Ready to kickstart your career and make a real impact? We're looking for motivated individuals to join our dynamic team as Customer Support Specialists! 🎉 You'll be at the forefront of helping our customers and ensuring our nationwide technicians have everything they need to succeed. 🛠️

What you'll be doing:

• 🗓️ Scheduling Ace: You'll be the go-to person for arranging appointments for our awesome team of technicians across the country.
• 💡 Problem Solver Extraordinaire: Dive into customer issues, figure out what's needed, and order the right parts so our techs can fix things perfectly, the first time! 💯
• ✍️ Record Keeper Pro: Keep our customer interactions super organized and detailed using our cool, in-house systems.
• 🤝 Team Player: Work hand-in-hand with our internal teams to make sure every customer concern is sorted out super fast. 🏃‍♂️

What makes you a great fit:

• 🗣️ Communication Whiz: You can chat and write like a pro, making sure everyone is on the same page.
• 🧠 Brainy & Resourceful: You've got a knack for solving problems and thinking on your feet.
• 💻 Tech Savvy: Comfortable navigating computer systems like it's second nature.
• 🤹 Master Multitasker: You can juggle tasks and prioritize like a boss in a busy environment.
• 🔍 Detail Detective: You're meticulous with data entry, ensuring everything is spot-on.
• 👯 Team Player & Self-Starter: You can shine on your own or be a rockstar as part of a team.

If you're eager to learn, ready to tackle challenges, and want to be part of a supportive team, we want to hear from you! ✨

Key responsibilities

• Arrange appointments for our nationwide team of technicians
• Assess customer issues and order parts where necessary to ensure that our technicians are equipped to get things sorted first time
• Maintain accurate and detailed records of customer interactions using our bespoke, in-house systems
• Collaborate with internal teams to ensure prompt resolution of customer concerns

Entry requirements

GCSE in: (English (grade C/4), Maths (grade C/4))