It Support Apprentice

About the role

🚀 IT Apprentice Opportunity at King's College London! 🚀

Want to kickstart your IT career with a world-renowned university? 🎓 King's College London's IT Department is seeking an enthusiastic and motivated apprentice to join our End User Services Desktop Team. This is your chance to gain hands-on experience, provide top-notch customer service, and support King's staff and students. No prior IT experience needed – we provide full training! 💯

About the Role:

You'll be a vital part of our IT HUB & Desktop teams, offering tech advice and support at our onsite TechBars, IT HUB, and through support tickets. We handle a wide range of tech, including:

• 💻 Windows & macOS laptops/desktops
• 📱 Android & iOS phones/tablets
• Microsoft 365 & other cool software
• 🎧 Audio-visual equipment for classes
• ...and so much more!

You'll collaborate with colleagues, set up new devices, tackle support queries, manage inventory, and contribute to keeping our tech running smoothly.

Your Responsibilities:

• Provide tech and customer support at campus locations (rota basis) 📍
• Process and complete assigned support tickets 🎟️
• Work and train across different teams 🤝
• Develop your IT knowledge and skills 🧠
• Act as an IT ambassador, sharing your expertise 🗣️
• Help us improve our services continuously ✨
• Contribute to our IT knowledge base 📚

What You'll Need:

• Basic computer skills 🖱️
• Customer service experience (even from retail or volunteering!) 😊
• Ability to juggle tasks and priorities 🤹
• Awesome communication skills (written & verbal) ✍️💬
• Ability to explain tech stuff clearly to everyone 🧑‍🏫
• A proactive attitude – ready to jump in! 💪
• Goal-setting skills and a drive to achieve 🎯
• Eagerness to learn and grow continuously 🌱

Entry Requirements:

• 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject
• GCSE Maths & English (or equivalents) at grade 3+ (D or above)
• Must not have a similar or higher qualification in a related subject already

Working Hours: 35 hours per week, 9 am – 5 pm ⏰

Perks:

• 30 days annual leave + University Closure days 🏖️
• Discover more benefits here: https://www.kcl.ac.uk/jobs/kings-benefits

Future Prospects:

Did you know 90% of QA apprentices land permanent jobs after their apprenticeship? That's 20% higher than the national average! 📈

About QA:

Apprenticeships are an amazing way to learn new skills, earn while you learn, and launch your career. With over 50,000 successful graduates, QA is a top training provider focused on your success.

Ready to Apply? Don't miss out! Click here to apply now! 👉

Key responsibilities

• Providing technical and customer service support to staff and students
• Processing and ensuring timely completion of support tickets
• Provisioning and deploying IT hardware and devices
• Managing IT inventory
• Contributing to the IT knowledge base and documentation

Skills