Apprentice Retail Supervisor

About the role

Apprentice Retail Supervisor 🤩 | Erdington, Birmingham

Ready to kickstart your career and become a retail rockstar? 🚀 We’re looking for an enthusiastic Apprentice Retail Supervisor to join our awesome team in Erdington, Birmingham! This is a permanent, full-time gig with a varied shift pattern – 5 days out of 7 each week.

What you'll be doing:

• Welcome crew: Make every customer feel like a VIP with a genuine smile and a friendly "hello"! 👋
• Customer champion: Help shoppers find exactly what they're looking for, like a retail detective! 🕵️‍♀️
• Checkout pro: Zip through transactions with fast and friendly service at the tills, always ready to help pack and leaving them with a big "thank you" and "goodbye"! 🙏
• Stock wizard: Handle deliveries with care, stocking our freezers and shelves with lightning speed so customers can grab their goodies. 🧊
• Team player: Work with your amazing colleagues to keep our shop sparkling and on point, day in and day out. ✨
• Mini-manager in training: Get involved in opening and closing the shop, handling cash, placing orders, and supporting your manager to ensure our shop runs like a dream with top-notch service. 👑

What you bring to the table:

• Positive vibes: A friendly, upbeat, and super hardworking attitude is a must! 💪
• Loves a buzz: You thrive when things are busy – there's always something exciting happening! From deliveries to serving customers to helping lead the team, you'll be jumping into action.
• Reliability: You're a crucial part of our tight-knit team. Your colleagues and customers count on you to be there and give your best every single shift. You won't let them down! 💯
• Flexibility: A willingness to adapt your shifts is key. When your teammates are off enjoying well-deserved breaks, we might need you to switch things up a bit. Don't worry, rotas are planned 3 weeks ahead and we’ll always consider your commitments outside of work. 🗓️
• Apprentice commitment: You're ready to smash your apprenticeship goals and complete all assigned work to the best of your ability. 📚

To become an apprentice, you need to:

• Be 16 or over. ✅
• Not currently be in full-time education. 🎓 (Already have a degree? No worries, you can still start an apprenticeship!)

As our apprentice, you'll get:

• To complete a Level 3 Customer Services Specialist apprenticeship standard. 🏆
• Regular one-to-one sessions with a dedicated trainer (remote or in-person). 💻
• To learn and train for a real job role.
• To get paid and earn holiday leave! 💰
• Loads of hands-on experience in a real workplace.
• To dedicate 6 hours of your working time to your studies. ✍️
• Assessments throughout and at the end of your apprenticeship.
• A clear career path with tons of future potential! 🌟

Key responsibilities

• Provide excellent customer service, including welcoming customers and assisting with purchases.
• Manage stock, process deliveries, and merchandise products on shelves.
• Contribute to shop cleanliness and tidiness through daily and weekly routines.
• Perform essential operational duties such as opening/closing, cash handling, and order placement.
• Support management in leading the team and ensuring efficient shop operations.