Apprentice Team Leader

About the role

Apprentice Team Leader @ The Royal Oak, Winchester 🏰✨

Step back in time and join the legendary Royal Oak! As one of England's oldest pubs, with history dating back to 1002 AD and whispers of Queen Emma, this is more than just a job – it's an experience. 👑 We’re all about blending historic charm with modern vibes, serving up premium drinks, craft beers, killer cocktails, and a menu that's both classic and contemporary. 🍻🍸

Your Mission (Should You Choose to Accept It):

• Be the vibe setter! 🌟 Use your energy and passion to lead our amazing front-of-house crew.
• Wow the customers! 🤩 Make sure every guest gets a 5-star experience that's unforgettable.
• Keep the engine running! ⚙️ Help manage the team during busy shifts, ensuring smooth sailing from start to finish.
• Be the problem solver! 💪 Step up when management isn't around and tackle any issues head-on.
• Keep it safe & sound! 🛡️ Make sure the bar is always clean, legal, and safe for everyone.
• Bring the fun! 🎉 Get creative with events like quizzes and music nights to bring our community together.

What You'll Bring to the Table: 💯

• An eye for the details! 👀 From the perfect pint pour to a spotless table, you notice it all.
• Lead by example! 🙌 Be the ultimate role model for fantastic service and a warm welcome.
• Quick thinking! 🧠 Adapt to anything a busy shift throws your way.
• Positive vibes only! ✨ A can-do attitude and a true team player spirit.

Why You'll Love Working With Us: ❤️

• Awesome Discounts! 💸 33% off food & drink for you, 15% for your crew, plus 50% off stays at our Greene King Inns & Hotels.
• You Matter! 🫂 Free support for your mental health, finances, and legal needs through our Employee Assistance Program.
• Perks Galore! 🚀 Access your wages early with Wagestream, get retail discounts (think Superdrug & Three Mobile!), and more!
• Referral Bonus! 💰 Know someone amazing? Earn up to £1,500 for referring them!
• Family Friendly! 👨‍👩‍👧‍👦 Enhanced maternity and paternity policies.

Your Apprenticeship Journey: 🚀

• Work-based learning: No boring lectures! Get hands-on training with regular support from your dedicated Learner Coach and an in-house mentor.
• Skills Boost: Gain Functional Skills in English and Maths, tailored to you.
• Growth & Feedback: Regular reviews every 12 weeks to track your progress and celebrate your wins.
• Certification: Hospitality Supervisor Apprenticeship - Food and Beverage Level 3.

Join our team and help us create places where everyone feels welcome, safe, and like they belong. Apply now! ✌️

*Closing date is a guide – we might close early if we find the perfect fit!*

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is always safe, legal, and clean.
• Lead front of house teams and ensure a 5-star customer experience.

Skills