It Support Technician Apprentice

About the role

Join our dynamic IT team as a [Job Title]! 🚀 Ready to dive into the tech world and make a real impact? We're looking for enthusiastic individuals to be the go-to support for our school community.

What you'll be doing:

• Be the first point of contact for tech questions coming in via email, our helpdesk, and phone calls. 📞📧
• Keep users in the loop, updating their tech requests in our system and flagging anything that needs a higher level of expertise. ⏫
• Get hands-on with setting up and looking after computers, laptops, AV gear, and all the cool peripherals. 💻🎧
• Help us keep track of all our IT equipment – think of it as being our tech detective! 🕵️‍♂️
• Lend a hand in expanding our network – think switches, cables, and making sure Wi-Fi is everywhere! 🌐
• Tackle routine tasks like keeping iPads in tip-top shape, managing data backups, checking workstation health, and running antivirus scans. ✅
• Install, maintain, and upgrade all our software. 🔄
• Support staff and students with setting up and getting ready with their IT gear across the school. 🏫
• Provide awesome, customer-focused technical support and training to everyone from teachers to students. 👩‍🏫🧑‍🎓
• Help set up AV equipment for lectures, presentations, and maybe even some epic school events. 🎤✨

You'll be a great fit if you're:

• Passionate about technology and solving problems. 💪
• A great communicator and love helping people. 🤗
• Organized and can juggle multiple tasks. 🤹‍♀️
• Eager to learn and grow in an IT environment. 🌱

If you're ready for an exciting role where you'll be essential to keeping our school running smoothly, apply now! 🎉

Key responsibilities

• Handle frontline queries from various sources including email, helpdesk and telephone
• Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
• Maintain an up-to-date inventory of IT equipment
• Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
• Provide high-quality customer focused technical support and training to non-teaching and teaching staff and to pupils

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))