Apprentice 1st Line Service Desk Engineer

About the role

IT Support Technician 💻✨

Ready to dive into the tech world? We're looking for a motivated and detail-oriented individual to join our IT Support team! You'll be the go-to person for keeping our clients' technology running smoothly.

What You'll Do:

• Log and manage incoming support tickets on our helpdesk system. 🎟️
• Perform routine, planned, and reactive maintenance on IT equipment and peripherals. 🛠️
• Handle hardware and software repairs in our workshop. 🔧
• Document and report on network configurations. 📊
• Diagnose and resolve IT equipment faults. 🤔
• Escalate complex technical issues to senior staff for speedy resolution. 🚀
• Install software and hardware, including updating drivers and antivirus. 💾
• Provide clear progress updates to users on their support requests. 🗣️
• Support server operating systems, desktops, and Microsoft 365. ☁️
• Attend training to boost your ICT knowledge. 📚
• Contribute to small local projects and assist with larger ones. 🏗️
• Uphold strict confidentiality of all customer information. 🤫
• Ensure compliance with Data Protection Legislation. ✅

We're Looking For Someone Who:

• Is eager to learn and grow in the IT field. 🌱
• Has a knack for problem-solving. 💡
• Communicates effectively. 💬
• Is organized and can manage their workload. 📝
• Understands the importance of data privacy. 🛡️

Key responsibilities

• Take, log and progress tickets on the helpdesk system
• Routine, planned and reactive maintenance of IT equipment
• Hardware and software repairs in a workshop facility
• Install software and hardware including the updating of drivers and antivirus software
• Undertake small local projects and participate in larger projects under direction

Entry requirements

GCSE in: (English (grade Grade C/4 +), Maths (grade Grade C/4 +))