Apprentice Team Leader

About the role

Apprentice Team Leader - Hungry Horse 🤩

Ready to level up your leadership game? Hungry Horse is looking for passionate and motivated individuals to join our front-of-house crew as Apprentice Team Leaders! If you love making people happy and have a knack for creating epic experiences, this is your chance to shine. ✨

At Hungry Horse, we're all about amazing food, live sport, chilled beer gardens, and fun for the whole family. We serve up everything from sizzling steaks to Sunday roasts, with a killer drinks line-up to match. Our mission? To make sure everyone can enjoy a great pub experience without breaking the bank. 💸

As an Apprentice Team Leader, you'll be a vital part of our team, stepping up to:

• Deliver unforgettable, heartfelt experiences to every customer, every single visit. ❤️
• Support the management team and handle any situations that pop up when they're not around. 🦸
• Keep the team organised and the shifts running smoothly, like a well-oiled machine. ⚙️
• Ensure the bar is always safe, clean, and compliant, sorting out any issues ASAP. ✅

What you'll bring to the table:

• A sharp eye for detail – making sure every drink is poured perfectly. 🍺
• Be a role model for fantastic customer service, welcoming everyone with a smile. 😊
• The ability to think on your feet and handle whatever comes your way during a busy shift. 🧠
• A positive, can-do attitude and a real team spirit. 🙌

We've got your back with some awesome perks:

• A sweet 33% discount on food and drink for you, and 15% for your loved ones. 😋
• A free employee assistance program for your mental, physical, and financial well-being. 🧘‍♀️
• Family-friendly maternity and paternity policies, and we're a Menopause Friendly Employer. 💖
• 50% discount at Greene King Inns and hotels for you, and 25% for loved ones – weekend getaways sorted! ✈️
• Refer a friend and earn up to £1,500 when they join us! 🤝
• Wagestream: access your earned wages before payday. 💰
• Retail discounts: up to 30% off at Superdrug and loads more. 🛍️

What your apprenticeship involves:

• Work-based training with face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. You'll also have an in-house mentor. 📚
• Gain Functional Skills in English and maths, with personalized support if needed. 💯
• Regular reviews every 12 weeks to track your progress and provide feedback. 📈

We're building places where everyone feels welcome, safe, and like they belong. 🌈 Join us and help us create those amazing experiences!

Key responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.