It Support Desk Engineer Apprentice

About the role

IT Support Technician 🚀

Are you a tech-savvy individual ready to dive into the dynamic world of IT support? We're looking for motivated individuals to join our team and become the go-to resource for our clients' technical needs. This is your chance to gain hands-on experience and make a real impact! 💻✨

What You'll Be Doing:

• Be the first point of contact for clients needing IT help, whether it's over the phone, via email, or in person. 📞📧
• Crack the code on hardware, software, network, and connectivity problems. 🕵️‍♀️
• Set up, fine-tune, and keep our tech running smoothly – think computers, laptops, printers, and more! ⚙️
• Keep our VoIP phone systems and related services in top shape. 🗣️
• Get friendly with networking gear like routers, switches, Wi-Fi access points, and firewalls. 🌐
• Lend a hand with setting up and managing cloud solutions. ☁️
• Champion security best practices and help keep our systems safe and sound. 🛡️
• Keep our documentation on point, tracking support requests, solutions, and system changes. 📝
• Know when to call in the cavalry (aka senior engineers) for those super tricky issues. 🦸‍♂️
• Jump into customer projects like system upgrades, moves, and brand-new setups. 🏗️
• Help manage the magic of Microsoft 365, including:
• Creating and managing user accounts. 👤
• Handling Exchange Online mailboxes. 📧
• Supporting Microsoft Teams. 🤝
• Managing SharePoint and OneDrive. ☁️
• Sorting out licensing and security settings. 🔐

Ready to level up your IT career? Apply now! 👇

Key responsibilities

• Provide first-line IT support to clients
• Diagnose and troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and maintain IT equipment
• Assist with Microsoft 365 administration
• Create and maintain accurate documentation of support requests and system changes