Apprentice Hire Controller

About the role

Customer Equipment Specialist 🚀

Ready to level up your customer service skills? We're looking for enthusiastic individuals to join our team as Customer Equipment Specialists! You'll be the go-to person, helping our awesome customers choose the perfect gear for their adventures. 🗺️

What you'll be doing:

• Be a product guru! 🧑‍🏫 Provide top-notch info and advice to help customers pick the right equipment for their activities.
• Safety first! 🛡️ Make sure everyone knows the important health and safety info for their chosen gear.
• Logistics wizard! 🚚 Arrange transportation for all the equipment.
• Communicate like a pro! 🗣️ Chat with customers via email and phone, keeping them in the loop.
• Paperwork ninja! 📝 Complete all the necessary contract documents for rentals.
• Quality control champion! ✨ Ensure all equipment is in tip-top shape and has passed safety checks.
• Money matters expert! 💰 Process payments, including calculating hire costs, deposits, and any additional charges.
• Problem solver extraordinaire! 💡 Handle technical questions and resolve any customer issues with a smile.
• Stock control whiz! 📊 Stay on top of inventory, maintenance schedules, and delivery/collection dates.
• Team player! 💪 Help drivers out with loading and unloading equipment.

Sound like your kind of gig? Apply now! ✨

Key responsibilities

• Providing information to customers regarding equipment selection.
• Communicating with customers via email and phone.
• Completing contract documentation for equipment hire.
• Processing payments and calculating associated costs.
• Ensuring equipment safety and maintaining stock control.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))