B&q Customer Advisor Apprenticeship

About the role

Customer Advisor 🧑‍💼 | B&Q [Location TBD]

Ready to level up your career and become a go-to expert in home improvement? ✨ Join the B&Q fam and be the ultimate guide for our customers' projects! You'll connect with people, understand their vision, and help them bring it to life. 🏡🔨

What you'll be doing:

• Be a Customer Champion: Say hi 👋 and chat naturally with shoppers, uncovering their needs and finding the perfect solutions.
• Team Player Extraordinaire: Collaborate with your colleagues to create a seamless, supportive in-store experience for everyone. 💪
• Turn frowns upside down: Transform any tricky customer situations into awesome, positive outcomes. 😊
• Feedback Fanatic: Encourage feedback, share it with your managers, and help us make B&Q even better! 🚀
• Sales Superstar: Use all our tools and systems to boost sales and hit those targets. 💰
• Store Savvy: Keep our displays looking fresh and manage stock like a pro. 📦
• Safety First: Always operate safely and follow all our important policies and procedures. ✅

What's in it for you?

• Earn & Learn: Notional hourly rate of £12.71 💸 + work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills in Maths and English. 📚
• Future-Proof Your Finances: An award-winning pension scheme 💼 and ShareSave options.
• Work-Life Balance: A generous 6.6 weeks holiday! 🏖️
• Support When You Need It: Access to our Employee Assistance Programme and awesome shopping discounts. 🛍️
• Feel Good Factor: Loads of colleague wellbeing benefits and a commitment to diversity and inclusion. We want everyone to feel they belong here. 🌈

We're looking for someone who:

• Is passionate about helping people. ❤️
• Loves a good team environment. 🤝
• Is eager to learn and grow. 🌱
• Takes initiative and responsibility. 👍

If you're ready to make a real impact and build an exciting career, we can't wait to hear from you! 🌟

Key responsibilities

• Engage with customers to understand needs and provide appropriate solutions.
• Utilise available tools and systems to maximise sales.
• Manage stock, set up displays, and ensure store presentation.
• Collaborate with colleagues and resolve customer situations.
• Adhere to safety, legal compliance, and company policies and procedures.

Skills