It Helpdesk Technician Apprentice

About the role

IT Apprentice 🚀 | GHS (UK) | Swindon

Ready to kickstart your IT career with hands-on experience? GHS (UK), a leading managed IT services business in Swindon, is looking for enthusiastic apprentices to join our dynamic team! We support a wide range of clients, from businesses to schools, and our work covers everything from cloud services and cybersecurity to networking and telephony. 💻🏢🏫

As an IT Apprentice, you'll dive straight into the action, starting with structured tasks like building and setting up computers, installing software, and managing user accounts. Think of it as your IT boot camp! 🛠️ As you grow your skills and confidence, you'll level up to first-line support, Microsoft 365 administration, troubleshooting, and even customer-facing work. You’ll be working closely with our Field, Project, and Senior Engineering teams, giving you invaluable exposure to diverse customers and cutting-edge technologies.

What You'll Be Doing:

• Gear Up! 📦 Build, configure, and quality-check laptops and desktops using our GHS processes.
• Software Savvy: 💾 Install Windows updates, essential applications, security software, and standard customer configurations.
• Account Master: ✅ Create, modify, and disable user accounts, email, and access permissions following strict procedures.
• Prepare for Launch: 🚀 Get customer equipment ready, including asset recording, labelling, and packing.
• Stock Control: 📊 Assist with managing incoming and outgoing goods and keeping our workshop organised.
• Log It Like It's Hot: ✍️ Maintain accurate records of your work, including ticket notes and time entries.
• Quick Fixes: 🔑 Perform password resets and other admin tasks under supervision.
• Cyber Guardian: 🛡️ Learn to identify information safely, follow security protocols, and protect customer data.
• Ask & Learn: 🙋‍♂️ Don't hesitate to ask for help or escalate issues beyond your current training.
• Future Forward: You'll progress into more advanced responsibilities as your apprenticeship unfolds!

What We're Looking For:

• IT Enthusiast: A genuine passion for technology, computers, and how things work. 🤓
• Methodical & Patient: A practical, step-by-step approach and the patience to follow instructions precisely.
• Detail-Oriented: Sharp attention to detail, especially when handling customer equipment, accounts, and data.
• Clear Communicator: Friendly and confident in speaking professionally with colleagues and customers.
• Reliable & Driven: Good organisation, reliability, and a commitment to finishing tasks.
• Eager to Learn: A willingness to take feedback, learn from mistakes, and ask questions.
• Responsible: A strong understanding of cybersecurity, confidentiality, and data protection.
• Team Player: Ability to work effectively with others and support the team during busy times.
• On the Go? A UK driving licence and access to a vehicle is preferred for future onsite development, but not required to start. 🚗 (Workshop-based roles initially!)

Most Important: We’re not looking for a fully-formed tech wizard! We want someone with the right attitude, curiosity, care, and commitment to learn and grow. 🌱

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• *Please note:* You shouldn't hold an existing qualification at the same or a higher level in a similar subject to this apprenticeship. Equivalent international qualifications will be considered with official comparison documents.

Working Hours:

• Monday to Friday, 9 am – 5 pm (37.5 hours per week with a 30-minute lunch break). ⏰

What's In It For You?

• Pension Power: Company pension scheme (subject to eligibility). 💰
• Park It: Free onsite parking. 🅿️
• Holiday Vibes: Paid holiday entitlement. 🏖️
• Team Spirit: Company events and a friendly, supportive team. 🎉
• Real-World Experience: Exposure to a wide range of customers, technologies, and career paths within an established IT business.

Future Prospects:

• Secure Your Future: 90% of QA apprentices secure permanent employment after completing their programme – that's 20% above the national average! 📈

Ready to Launch Your IT Career? Apply Now! ✨

Key responsibilities

• Build, configure and quality-check laptops and desktop computers.
• Install Windows updates, approved applications and security software.
• Create, amend and disable user and email accounts, and access permissions.
• Prepare equipment for customers, including asset recording, labelling and packing.
• Assist with goods in and goods out, stock control and workshop organisation.

Skills