Trainee It Support Apprentice

About the role

IT Support Specialist 💻📱

Are you a tech-savvy whiz ready to dive into the world of IT support? We're on the hunt for a motivated individual to join our team and keep our digital operations running smoothly! This is your chance to gain hands-on experience with cutting-edge technology and make a real impact.

What you'll be doing:

• Be the first point of contact for IT issues, tackling requests via phone, email, Teams, and our ticketing system. 📞📧
• Triage and resolve first-line incidents, becoming a pro at troubleshooting and escalating when needed. 🚀
• Get your hands dirty setting up essential tech: laptops, monitors, and mobile phones. 🖥️🤳
• Become an expert in supporting Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi-Fi, VPNs, and managing user accounts. 🌐🖱️
• Help maintain accurate asset records and support our seamless starter and leaver processes. 🗂️✨
• Contribute your ideas and skills to exciting IT projects. 💡
• Champion our company security policies to keep everyone safe online. 🔒

What we're looking for:

• A passion for technology and a knack for problem-solving.
• Excellent communication skills – you'll be interacting with folks across the company.
• Ability to work independently and as part of a team.
• A proactive and eager-to-learn attitude.

If you're ready to kickstart your IT career and be part of a dynamic team, we want to hear from you! Apply now and let's build something awesome together. 🎉

Key responsibilities

• Respond to and log IT requests and resolve first-line incidents.
• Set up and configure IT hardware.
• Provide technical support for various IT systems and user accounts.
• Maintain IT asset records and support onboarding/offboarding processes.
• Contribute to IT projects and ensure security policy adherence.