Police Controller - Apprenticeship (abingdon)

About the role

Are you ready to be the voice of action and support? 📢 Join our team as a Public Contact Officer and become the first point of contact for those in need. You'll be the calm in the storm, expertly managing emergency and non-emergency calls, gathering crucial details by asking sharp questions, and ensuring vital information reaches our officers swiftly. ⚡️

Dive into Crime Recording, where you'll be the guardian of accurate data, meticulously documenting incidents using our systems and adhering to all guidelines. ✍️ You'll also collaborate with partner agencies to log a variety of incidents where the police are involved. 🤝 Need to direct someone to the right help? You'll be the go-to for signposting the public to more appropriate services when police aren't the solution. 🗺️

Beyond calls, you'll conquer online platforms, handling requests and queries with efficiency. 💻 But the action doesn't stop there! You'll be at the heart of operations, managing resource dispatch, prioritizing incidents based on threat, risk, harm, and vulnerability, and always putting public and officer safety first. 🚨 Ensuring our officers and resources have everything they need to tackle incidents is key. 🔑

Ready for some unique opportunities? 🤩 You could even represent the Police Control Room at high-profile external events like Reading, Oxford, MK Dons, and Wycombe Football matches! ⚽️ Plus, with additional training and a willingness to travel, you might find yourself managing controllers' duties during massive events such as Reading Festival, Ascot Racecourse, Henley Royal Regatta, and other exciting ad hoc occasions. 🎡 (Subject to extra training, ability, and willingness to travel). If you're 18+, cool under pressure, and ready to make a real difference, this is your chance! 💪

Key responsibilities

• Handling and recording emergency and non-emergency calls
• Recording crime reports according to guidelines
• Managing online requests and queries
• Managing the dispatch of resources and prioritising incidents
• Ensuring deployed resources have necessary incident information