It Support Apprentice

About the role

Tech Support Star Wanted! 🌟

Ready to kickstart your IT career? We're looking for a bright and motivated individual to join our awesome IT team and provide top-notch support across all our locations and for our remote crew. Think of yourself as the first responder for all things tech! 💻📞📧

What You'll Be Doing:

• Be the friendly face (or voice!) for basic IT questions – we're talking desktops, laptops, printers, phones, and all the Microsoft 365 goodies like Outlook, Word, and Teams. 📄
• Help new team members get set up with their tech and access, making their onboarding a breeze. 👋
• Troubleshoot common tech hiccups, from password resets to mailbox mysteries, all under a watchful eye. 👀
• Keep our IT systems running smoothly by setting up, configuring, and maintaining laptops, desktops, and other gear. 🔧
• Assist with meeting room tech and video conferencing – let's keep those meetings connected! 🤝
• Dive into our IT knowledge base, helping to keep our guides and records fresh and helpful. 🧠
• Work alongside our IT wizards to learn new skills, understand our systems, and contribute your awesome ideas for improvement. ✨
• Help out with exciting IT projects, system upgrades, and office tech changes. 🚀
• Contribute to making things easier for our team by creating clear IT guides and process notes. 📝
• Get involved in our leaver processes, ensuring everything is handled smoothly. ✔️

What You'll Need:

• A passion for technology and helping people. 🤗
• A keen eye for detail and a knack for problem-solving. 💡
• The ability to communicate clearly and professionally. 🗣️
• A proactive attitude and a willingness to learn. 🌱
• An enthusiasm for contributing to a supportive team environment. 💯

Bonus Points (but not essential!):

• Basic understanding of Microsoft 365.
• Familiarity with IT support concepts.

This is an amazing opportunity to gain hands-on experience in a dynamic IT environment and grow your career. If you're ready to learn, contribute, and be part of something cool, apply now! 🎉

Key responsibilities

• Act as a first point of contact for basic IT support queries.
• Log, update, and progress IT support requests.
• Assist with the setup and maintenance of IT equipment.
• Contribute to the creation and maintenance of IT documentation.
• Actively engage with apprenticeship training and IT projects.

Entry requirements

GCSE in: (English (grade 4/C or above), Math (grade 4/C or above))