It Support Apprentice

About the role

IT Support Technician 🚀

Are you ready to kickstart your IT career and become an essential part of our tech team? We're looking for enthusiastic individuals to provide top-notch IT support across our offices and for our remote team members. This is your chance to dive into the world of IT, learn new skills, and make a real impact! 💻

What you'll be doing:

• Be the First Point of Contact: Handle initial IT support requests with a smile, whether it's in person, over the phone, via email, or using remote tools. Think of yourself as the friendly IT guru! 👋
• Problem Solver Extraordinaire: Log, track, and resolve IT issues, keeping clear notes and knowing when to call in the cavalry for bigger challenges. 🧐
• Onboarding Hero: Help new team members get set up, from preparing their tech gear to setting up basic system access. Welcome aboard! 🎉
• Tech Whisperer: Assist users with common issues on desktops, laptops, printers, phones, Microsoft 365 (Outlook, Word, Teams!), and our approved applications. You'll be their go-to for all things tech. 💡
• Security Star: Help with password resets, access inquiries, and mailbox issues, all while working under the guidance of senior team members. 🔐
• Task Master: Take ownership of your assigned tasks, ask for help when you need it, and ensure issues are resolved effectively. We've got your back! 👍
• Smooth Exits: Assist with processes for departing team members, including equipment returns and access management. 🚶‍♀️🚶‍♂️
• Meeting Room Maestro: Support our meeting room technology, video conferencing equipment, and general office IT gear. Keep the connections flowing! 🤝
• Equipment Guru: Prepare, configure, and maintain laptops, desktops, mobile phones, and accessories according to our IT procedures. Precision is key! ⚙️

Your Learning Journey:

• Skill Builder: Work closely with our IT System & Support Engineer and the wider IT team to boost your technical skills and understand our systems inside out. 🧠
• Process Pro: Learn and follow our IT processes, and don't be shy about suggesting improvements as you grow. Your ideas matter! 🌱
• Knowledge Keeper: Help the IT team maintain our internal records, checklists, and knowledge base articles. Share your wisdom! 📚
• Apprentice Champion: Actively engage with your apprenticeship coursework, training plans, and personal development goals. We're invested in your growth! 📈
• Documentation Dynamo: Help create and update clear IT guides, process notes, and user instructions. Make tech easy to understand! 📝
• Business Brain: Develop a solid understanding of our firm's key business systems, including legal platforms and case management tools. 💼

Project Power:

• Training & Rollouts: Assist with preparing for training sessions, system rollouts, and user communications. Be part of the excitement! 📣
• Project Support: Support IT projects, system upgrades, and technology changes in our offices, all under the direction of our senior IT leaders. 🚀

Key responsibilities

• Act as a first point of contact for basic IT support queries.
• Log, update and progress IT support requests, ensuring accurate notes are recorded.
• Assist with the setup of new starters and resolve common user IT issues.
• Prepare, configure and maintain laptops, desktops, and other IT equipment.
• Learn technical skills and contribute to documentation and IT projects.

Entry requirements

GCSE in: (English (grade 4/C or above), Math (grade 4/C or above))