It Apprentice

About the role

IT Support Apprentice 🚀

About Us:

We're Serbus, and we're the backbone of the UK's most important operations! 🇬🇧 From government to healthcare and data centres, we build and secure the communication networks that keep vital services running 24/7. We're talking about the foundations of our modern world, and we do it even when things get tough. 💪

What You'll Be Doing:

You'll be the first point of contact for users facing IT issues. Think of yourself as a tech wizard! 🧙‍♂️ You'll:

• Help people out via phone, video calls, and our ticketing system. 📞
• Sort out common problems like password resets and access issues. 🔑
• Tackle basic hardware problems. 💻
• Perform simple IT admin tasks, like setting up new accounts.
• Keep track of everything you do in our system. 📝
• Direct more complex issues to the right teams.
• Show users how to use helpful tools themselves.
• Always provide amazing customer service with a smile! 😊
• Take ownership of the issues you handle.
• Answer calls professionally and aim for quick fixes.
• Stick to strict deadlines. ⏰

What You'll Need:

• Previous experience helping customers.
• A knack for spotting and fixing basic tech problems. 💡
• Some understanding of ITIL (we can train you!).
• Superb communication and people skills. 🗣️
• Be a team player who's keen to learn and motivated. 🌱
• Good organisational skills and the ability to juggle tasks.
• A proactive, positive, and adaptable attitude.
• Be ready to work onsite at Swandean, Monday to Friday.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• This role is for apprentices, so you shouldn't have existing qualifications at the same or a higher level in a similar subject.
• Don't have the exact qualifications? A mix of experience and other qualifications could still get you in!
• If you have international qualifications, you'll need an official document comparing them to UK standards (check UK ENIC).

Hours: 9:00 AM - 5:30 PM ☀️

Perks:

• Casual dress code. 👕
• Free coffee. ☕
• Awesome team outings. 🎉
• Pension plan. 💰

Your Future:

Over 90% of our apprentices land permanent jobs after finishing, which is way above the national average! 🌟 QA apprenticeships are your fast track to earning while learning and building an epic career.

Sound like you? Apply now! ✨

Key responsibilities

• Liaise with customers via various channels to assist with 1st line IT issues.
• Resolve 1st line issues and requests, including systems access and password resets.
• Perform troubleshooting and fault diagnostics for hardware and software.
• Carry out basic IT system administration tasks, such as setting up and disabling access accounts.
• Complete and triage ticket requests diligently, adhering to strict SLAs.

Skills