Apprentice Team Leader
Spice Island (Portsmouth) · South East · PO1 2JL
About the role
Apprentice Team Leader @ Urban Heritage - Ready to Lead the Vibes? ✨
Hey there! Urban Heritage is looking for awesome Apprentice Team Leaders to join our crew. If you've got the charm to boost a team and a passion for making every guest feel like a VIP, you're exactly who we need to steer our front-of-house legends. 🚀
At Urban Heritage, we're all about that sweet spot where classic British pub vibes meet modern city energy. Think killer craft beers, delish cocktails, top-notch wines, and a menu that mixes comforting faves with fresh, seasonal eats. 🍻
Whether it's after-work chill, a weekend brunch, or a night out, we create a space that's stylish, buzzing, and always welcoming. 💯
As an Apprentice Team Leader, you'll:
- Give every customer an unforgettable experience – from the first hello to the last goodbye. 👋
- Step up and handle things when management's not around, sorting out any bumps in the road. 🛠️
- Keep the team on track during busy shifts, making sure everything runs smoother than a perfectly poured pint. 🏃♂️
- Champion a safe, legal, and spotless bar environment, tackling issues with speed and smarts. 🧼
What you'll bring to the table:
- A sharp eye for detail – we're talking perfectly poured pints and flawless service. 💯
- Be the ultimate role model for amazing customer service and a super warm welcome. 🤗
- The ability to think fast and roll with whatever a busy shift throws at you. 🧠
- A positive, can-do attitude and be a total team player. 🤝
Why you'll love it here:
- Sweet Discounts: 33% off food & drink for you, 15% for loved ones. 💸 Plus, 50% off rooms at our Greene King Inns & hotels! 🏨
- You Matter: Free Employee Assistance Program for mental, financial, and legal support. 💖
- Grow With Us: Get paid to learn and gain valuable skills! Our work-based apprenticeship means you'll have a dedicated Learner Coach and an in-work mentor. You'll gain Functional Skills in English & Maths too if you need them. 📚
- Referral Bonus: Know someone awesome? Refer them and you could bag up to £1,500! 💰
- Wagestream: Access your earned wages before payday. 📲
- Retail Perks: Snag discounts at Superdrug, Three Mobile, and more! 🛍️
Ready to make your mark? We're looking for enthusiastic individuals for our Hospitality Supervisor Apprenticeship - Food & Beverage L3.
*Closing dates are a guide – the role might close early if we find our star apprentice!* ⭐
#UrbanHeritage #ApprenticeJobs #Hospitality #TeamLeader #CareerGoals #JoinOurTeam
Key responsibilities
- Provide customers with a heartfelt and memorable experience.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.