Hospitality Supervisor Apprenticeship

About the role

Ready to level up your career and spread some serious good vibes? ✨ We're on the hunt for a super-motivated Hospitality Supervisor to join our awesome team and be the heartbeat of our pub! 🍻

As our new Supervisor, you'll be front and center, creating unforgettable moments for our guests and making sure our team is always shining. 🌟 If you thrive in a buzzing, fast-paced, and seriously fun environment, this is your jam! 🥳

What you'll be doing:

• Inspiring and motivating your crew to deliver top-notch service, both on chill days and during those epic busy spells. 🚀
• Teaming up with management to keep the pub running like a dream – think smooth openings, closings, stocking up, and handling the cash like a pro. 💰
• Being the ultimate role model for amazing customer service – you'll be the reason guests keep coming back for more! 😎
• Thinking on your feet and using your initiative to tackle any challenge that comes your way. 🤔
• Stepping up and owning your shifts, ensuring everything runs seamlessly when management is off-site. 👑

What's in it for you?

• Career Growth: We're all about helping you shine! ✨ With determination, you can climb the ladder to Assistant Manager and beyond. 📈
• Awesome Perks:
• 30% off at all our pubs, restaurants, and hotels. 🍔🏨
• A secure hours contract. 📄
• A delicious £4.50 meal deal on shift. 😋
• Flexible hours to fit your life. 🗓️
• Marston's Cheers Rewards – earn points and snag high street discounts! 🎁
• Health screening discounts. 🩺
• Long service awards. 🏅
• Gym discounts. 💪
• 24-hour GP helpline. 📞
• Mortgage advice and support. 🏡
• Apprenticeship programs to boost your skills. 🎓
• Vibe Check: Join a super friendly, diverse, and passionate team in a lively atmosphere. You'll be celebrated for being YOU! 🌈
• Support System: Access to the Licensed Trade Charity for financial, mental, and emotional well-being. ❤️

PLUS: You'll be working towards your Marston's Academy Hospitality Supervisor Level 3 Apprenticeship qualification over 15 months, including Maths and English Functional Skills. 🎓

Come as you are – your personality is what counts! We can't wait to see what amazing things we can create together. Marston's could be your launchpad! 🚀

Key responsibilities

• Lead and motivate team members and guests.
• Deliver an exceptional guest experience.
• Collaborate with wider management to ensure efficient and profitable business operations.
• Execute daily operational tasks, including opening, closing, stocking, and cashing up.
• Act as a role model for customer service.

Skills