Apprentice Team Leader
Pickerel Inn (Cambridge) · East Of England · CB3 0AF
About the role
Hey Future Leaders! ✨ Ready to dive into a historic pub with serious character? 🏰 The Pickerel Inn, kicking it old school since 1608 (yep, we've got stories and maybe even ghosts 👻!), is looking for awesome Apprentice Team Leaders with Urban Heritage!
Think of yourself as the ultimate vibe curator. You're all about making sure everyone, from regulars to first-timers, has a totally epic time. 🤩 You'll be leading our front-of-house squad, making sure they're crushing it and giving customers a 5-star experience that'll have them coming back for more. 💯
But it's not just about amazing food and drinks (though we do have killer craft beers, cocktails, and a menu that's classic with a modern twist 😉). You'll also be the mastermind behind our awesome events – think killer quizzes and live music nights 🎶. Your creative spark and killer organisation skills will help bring our community together.
Urban Heritage pubs are where the cool, historic vibes of old Britain meet the buzz of modern city life. We’re all about premium drinks, great food, and creating a space that’s stylish, energetic, and super welcoming. 💫
As an Apprentice Team Leader, you will:
- Deliver unforgettable, heartfelt experiences for every single customer. ❤️
- Step up and manage the floor when the management team isn't around, solving any issues like a pro. 🦸
- Be the conductor of a busy shift, making sure everything flows smoothly and efficiently. ⏰
- Keep our bar safe, legal, and spotless, tackling any problems ASAP. ✅
What you'll bring to the table:
- A keen eye for detail – we're talking perfection in every pint! 🍺
- Be the ultimate role model for incredible service and making everyone feel welcome with a huge smile. 😊
- The ability to think fast and adapt to whatever a busy shift throws your way. 🧠
- A positive, can-do attitude and be a true team player. 🙌
What's in it for you? We've got your back!
- A sweet 33% discount on food and drink for you, and 15% for your favourite people! 😋
- Free mental health, financial, and legal support through our employee assistance program. You matter! 💖
- Enhanced, family-friendly policies because life happens. 👨👩👧👦
- A Menopause Friendly Employer. 💛
- 50% off at our Greene King Inns and hotels for you, and 25% for loved ones – weekend getaways, anyone? ✈️
- Refer a friend and potentially earn up to £1,500! 🤑
- Wagestream – access your earned wages before payday for those unexpected moments. 💸
- Awesome retail discounts (think Superdrug, Three Mobile, and more!) up to 30% off! 🛍️
Your Apprenticeship Journey:
- No boring college days! It's all work-based training with face-to-face sessions and virtual catch-ups with your dedicated Learner Coach every 6 weeks. 💻
- You'll have a mentor right here at work to guide you every step of the way. 🤝
- Gain valuable Functional Skills in English and Maths, tailored to your needs (if you don't have GCSEs). 📚
- Regular reviews every 12 weeks with your coach and manager for feedback and growth. 📈
We're all about creating places where everyone feels welcome, safe, and like they belong. 🌈 We want to build a culture where everyone can thrive.
This is a Hospitality Supervisor Apprenticeship - Food and Beverage Level 3. 🚀
Key dates are a guide only. This vacancy may close early if the perfect candidate is found.
Key responsibilities
- Provide customers with a heartfelt and memorable experience.
- Deputise for the management team and resolve issues in their absence.
- Organise and coordinate the team during busy shifts.
- Ensure the bar is safe, legal, and clean.
- Ensure team members are knowledgeable and provide 5-star customer experience.