It Level 3 Apprenticeship - Total Group International Limited
QA Limited · East Of England · LU1 4LQ
About the role
🚀 Kickstart Your IT Career with Total Group! 🚀
Dreaming of a career in tech? 🤔 This is your chance to gain awesome hands-on experience, solve real-world tech puzzles, and earn a recognised apprenticeship qualification! Learn from the best in the biz and become an IT pro. 💻✨
About the Role:
Get ready to be a tech hero! You'll be providing top-notch remote and in-person support to Total Group's clients, making sure we always hit our service goals. 🌟
What You'll Be Doing (Responsibilities):
- Hardware Heroics: Support and install all sorts of gear – think PCs, servers, networks, firewalls, and disaster recovery setups. 🛠️
- Software Sorcery: Tackle software issues and installations for Windows 10/11, Active Directory, Windows Server, Microsoft 365 (including admin and migrations), AWS, and virtualisation (Hyper-V/VMware). ☁️
- Change Champion: Handle customer change requests smoothly, following our change management process and SLAs. 📝
- Ticket Tamer: Work through your assigned tickets, keeping everything documented in our PSA tool. 📑
- Escalate Like a Pro: Know when to pass tough tickets to our 2nd/3rd Line support wizards. 🧙♂️
- Knowledge Sharer: Help build and update our knowledge base to make everyone smarter. 🧠
What You'll Bring (Required Skills):
- A grasp of ITIL principles. 📜
- Solid understanding of hardware, software, networks, and infrastructure. 🌐
- Skills in supporting and administering Office 365. ✅
- Experience with Microsoft Windows 10/11 support and admin. 🚀
- Previous customer-facing IT support experience (1st/2nd line), ideally with an MSP. 🤝
- Tech certifications are a big plus (Microsoft, Cisco, AWS, CompTIA). 💯
- A clean driving licence and your own car (essential for travel). 🚗💨
Bonus Points (Desirable Experience):
- ITIL v4 Foundation certification. 🏆
- Familiarity with Connectwise, IT Glue, Continuum, or Brightgauge. 🧰
- Experience with Watchguard Firewalls, DUO MFA, or Acronis. 🔥
Ready to Apply? (Entry Requirements):
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Important: You shouldn't already have a qualification at the same or a higher level in a similar subject.
- Got a unique mix of qualifications and experience? You might still be a great fit! 👍
- If your qualifications are from outside the UK, you'll need official documentation comparing them to UK standards. 🌍
Your Schedule:
Monday to Friday, 9 am - 5 pm. ⏰
Perks & Benefits:
- 25 days holiday + your birthday off! 🎉
- Epic company social events – summer BBQs, Christmas parties, and more! 🥳
- Company pension scheme. 💰
- On-site parking. 🅿️
- Free EV charging. ⚡
- Friday Feast – monthly team takeaways! 🍕🍔
Your Future Looks Bright!
Did you know? 90% of QA apprentices land permanent jobs after finishing their program – that's 20% higher than the national average! 🚀 Your career journey starts here.
About Us:
Total Group International is a top IT Support provider focused on delivering reliable and unlimited support plans. We help businesses ditch IT worries so they can focus on what they do best. 🚀
How to Apply:
Hit that apply button to learn more and submit your application! Don't wait too long – applications might close early. Apply now to avoid disappointment! 👇
Key responsibilities
- Provide exceptional remote and onsite customer support.
- Perform hardware and software support and installations.
- Complete customer change requests in line with processes and SLAs.
- Progress and action assigned tickets, ensuring full documentation.
- Update and create Knowledge Management documentation.