It Support Engineer Level 3 Apprenticeship - Bubble It Ltd
QA Limited · Midlands · NG9 2AW
About the role
IT Support Engineer Apprentice 🚀
Ready to kickstart your career in the exciting world of IT? Bubble IT is looking for ambitious individuals to join our team as IT Support Engineer Apprentices! This is your chance to gain real-world experience, learn from seasoned pros, and build a solid foundation for your future in tech. 💻✨
Love tinkering with PCs, diving into software, exploring networking, or getting curious about cloud tech and cybersecurity? This apprenticeship is for you! You'll be the first line of defense for our customers, tackling technical challenges and contributing to a high-performing IT environment.
What You'll Be Doing:
- Be the go-to person for technical support via phone, email, and our ticketing system. 📞📧
- Track and manage IT support requests like a boss. 📈
- Debug software, hardware, and connectivity mysteries. 🔍
- Help resolve 1st and 2nd line technical issues.
- Hit performance targets and deliver top-notch service. ⭐
- Suggest ways to improve our processes and tech.
- Team up with colleagues to provide awesome customer service. 🤝
What We're Looking For:
- A motivated and adaptable individual with a genuine passion for IT and problem-solving. 🔥
- Excellent communication skills (written and verbal). 🗣️✍️
- A sharp, logical mind with an eye for detail. 🧠
- Ability to follow instructions and work seamlessly in a team.
- Great time management and prioritization skills. ⏰
- A burning curiosity and a hunger to learn. 💡
- A full, clean UK driving licence (this is a must-have!). 🚗
Bonus Points If You:
- Have built or upgraded your own PC. 🛠️
- Experiment with tech in your free time. 🤓
- Have completed online IT, networking, or cybersecurity courses. 📚
- Enjoy coding, scripting, or creating cool tech projects.
- Love learning about servers and networking.
- Stay up-to-date with cloud, AI, IT, and cybersecurity trends.
Don't worry if you haven't done everything – we value enthusiasm and a willingness to learn just as much as technical know-how! 😉
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- *Please note: You cannot have a qualification at the same or a higher level in a similar subject.*
Got Experience?
If you have relevant qualifications or work experience, we're happy to consider you! Your experience might show you have the foundation we're looking for. International qualifications? Just provide an official document comparing them to UK standards. 🌍
Working Hours:
- 37.5 hours per week
- Monday to Friday, 9am - 5:30pm
Perks of the Job:
- Performance-related bonuses and annual bonus opportunities. 💰
- 28 days holiday allowance (including bank holidays). 🏖️
- Continuous support and training throughout your apprenticeship.
- Potential to move into permanent IT roles within the company! 📈
- Join a supportive and forward-thinking IT team. 🎉
Your Future at Bubble IT:
90% of our apprentices secure permanent jobs after finishing their program – that’s 20% higher than the national average! 🌟
About Bubble IT:
We're a trusted managed IT services provider, supporting businesses across the UK with IT support, cybersecurity, and cloud solutions. As a growing, family-run business, we're all about expert support and building awesome, long-term customer relationships. ❤️
Ready to Apply?
Click the apply button to learn more and submit your application! Don't wait too long – applications might close early. ⏳
Key responsibilities
- Providing high-quality technical support via phone, email and ticketing systems
- Logging and managing IT support requests
- Troubleshooting software, hardware and connectivity issues
- Supporting the resolution of 1st and 2nd line technical issues
- Meeting key performance targets and service standards