It Support Technician Level 3 Apprenticeship - Beechwood Park School

About the role

🚀 Launch Your Tech Adventure at Beechwood Park School! IT Support Technician Apprentice 🚀

Ready to kickstart your career in IT? Beechwood Park School is looking for you! Gain epic hands-on experience in tech support, networks, and classroom tech, all while making a real difference for our staff and students. 🧑‍🏫👩‍💻

What's the Gig?

As an IT Support Technician Apprentice, you'll be a vital part of our IT crew. Our school runs on smooth, efficient tech, and you'll be on the frontlines, keeping everything running like a dream. We're talking workstations, laptops, printers, fancy audio-visual gear, phones, and more – you'll be the go-to for it all! 📱💻

Plus, you'll team up with our awesome teachers, prepping cool IT materials and hanging out in the IT suites to help students and staff level up their tech skills. 🎮

Your Mission, Should You Choose to Accept It:

• Be the First Responder: Tackle all sorts of tech questions coming in via email, our helpdesk, or a good old-fashioned phone call. 📞📧
• Keep Everyone in the Loop: Chat with users, update our ticketing system, and know when to call in the reinforcements (aka, the rest of the IT team).
• Gear Up and Keep it Running: Set up and maintain all sorts of computer hardware, including workstations, laptops, audio/visual equipment, and all the bits and bobs. 🔧
• Inventory Master: Keep a sharp eye on all our IT equipment – know what we've got and where it is. 🧐
• Network Ninja: Help us expand our school's network, from cables and switches to making our Wi-Fi the best it can be. 📶
• Daily Tech Grinds: Handle routine tasks like iPad updates, data backups, workstation check-ups, and keeping our anti-virus sharp. ✅
• Software Specialist: Install, maintain, and upgrade all our software like a pro. 💡
• On-Site Tech Hero: Help staff and students get their IT gear set up and ready to go all over the school.
• Customer Service Rockstar: Deliver top-notch, friendly tech support and training to everyone – teachers, staff, and students alike!
• AV Ace: Help set up all the audio-visual gear for lectures, presentations, and events. 🎤

Skills You'll Need to Shine:

• Tech Savvy: You've got solid IT skills, know your hardware, and are comfortable with Microsoft products (hello, Office 365!), Google Workspace, and various operating systems. 🤓
• Cyber Security Aware: You know the basics of keeping things safe online. 🔒
• Safety First: You're mindful of health and safety rules.
• Team Player & Solo Star: You can work awesome on your own or be a valuable part of our team. 🤝
• Take Charge: You're not afraid to jump in and get things done. 💪
• Chat Master: Great communication skills, both talking and writing. 🗣️✍️
• Organized Guru: You can keep things super organized. 🗂️
• Pressure Cooker Calm: You can handle tasks and priorities even when things get hectic. ⏱️
• Heart of Gold: You're keen to contribute positively to the lives of our pupils, parents, and staff. ❤️
• Reliable & Motivated: You're a go-getter who shows up ready to work. ✨

Bonus Points (Nice to Have!):

• Experience in the education world. 📚
• Familiarity with iSAMS.
• Knowledge of Apple or Linux systems. 🍎🐧
• Experience with learning platforms.
• Social media management skills (Twitter, Facebook, etc.). 📱
• Internet and email management.
• Experience setting up and using audio-visual equipment.
• Hands-on experience installing and maintaining PC hardware and software.
• Experience supporting end-users.
• Troubleshooting network issues.

Entry Requirements:

• 3 GCSEs at Grade 4+ (A-C) in any subject.
• GCSE Maths and English at Grade 3+ (D or above).
• Important: You shouldn't already have a qualification at the same or a higher level in a similar subject to this apprenticeship.
• We're also open to hearing from you if you have a mix of qualifications and experience that shows you're ready for this program!
• If your qualifications are from outside the UK, please provide an official document comparing them to UK standards.

The Lowdown:

• Hours: 40 hours per week. 🗓️
• Perks:
• Eligible for the APTIS pension scheme (with a 6% employer contribution!). 💰
• Lunch in our staff dining room during term time, plus staff room refreshments. ☕🥪
• Access to our awesome sports facilities, including our indoor swimming pool! 🏊‍♀️
• Staff discounts on selected children's holiday clubs.
• Free on-site parking. 🚗

Your Future Awaits:

90% of QA apprentices land permanent jobs after completing their program – that's 20% higher than the national average! 📈

About Us:

Beechwood Park School is a multi-award-winning prep school in Hertfordshire, welcoming boys and girls aged 3-13 for day and flexi-boarding. We're a vibrant community where learning and growth are at the heart of everything we do. ✨

Ready to Apply?

Hit that apply button to kickstart your journey! P.S. Applications might close sooner than you think, so don't wait – apply early to snag this awesome opportunity! 🏃‍♀️💨

Key responsibilities

• Handle frontline IT queries from various sources
• Install and maintain computer hardware, audio/visual equipment, and peripherals
• Maintain an up-to-date inventory of IT equipment
• Assist with the expansion of the school network infrastructure
• Perform routine IT administration and software management

Skills