It Support Level 3 Apprenticeship - Allware Systems
QA Limited · South East · RH5 5BE
About the role
Launch your IT career with an IT apprenticeship at Allware Systems! 🚀 Support customers, solve real technical issues, and learn from expert engineers through a supportive apprenticeship.
About the Role ✨
We're looking for an apprentice to jump into our helpdesk team and be a key player in IT support. You'll be the first point of contact for users reaching out via email, online forms, and phone. Get ready to be at the heart of our support department, where you'll:
- Triage and log support requests.
- Chat with clients to figure out and fix problems.
- Pass on trickier issues to our experienced engineers when needed.
Responsibilities 🛠️
- Answer calls and emails, log requests, and figure out how urgent they are.
- Provide 1st level support for simple IT queries.
- Handle routine server tasks like backups, antivirus, and updates.
- Level up your technical skills to tackle more complex problems and support our clients.
- Process orders and get them ready for invoicing.
- Help out with initial credit control.
- Support 2nd level support technicians.
- Keep clients updated on their case progress and ensure they're happy with our work.
- Identify customer needs (now and in the future!) and turn them into solutions.
Desirable Skills 👍
- You're self-motivated and great at connecting with people.
- You approach your work professionally and with confidence.
- You're keen to learn new processes and tech.
- You've got solid interpersonal and teamwork skills.
- You can juggle your workload and prioritize like a pro.
- You're excited about learning new technologies.
- You're a fantastic problem-solver.
- Your communication skills (written and spoken) are top-notch.
- You're familiar with Windows, Office, and Microsoft Server (2012/2022).
- A full driving license is a plus due to our location. 🚗
Entry Requirements 🎓
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You shouldn't have an existing qualification at the same or a higher level in a similar subject.
- We'll consider you if you have a mix of qualifications and experience that shows you've got the foundation for the program.
- If you have international qualifications, you'll need official documentation showing how they compare to UK qualifications.
Working Hours ⏰
- Monday to Friday, 9am - 5pm.
Benefits 🎉
- Awesome social events.
- Free coffee and tea to fuel your day. ☕
- Pension contribution scheme.
Future Prospects 🌟
- 90% of QA apprentices land permanent jobs after completing their program – that's 20% higher than the national average!
About Us 🏢
Since 2001, Allware Systems has been powering businesses across the UK with top-notch IT services. We're all about putting our clients first, delivering solutions that truly meet their needs. In the fast-paced world of tech, we're constantly adapting, embracing breakthroughs, and offering cutting-edge solutions. Our expert engineers are always ready to tackle diverse IT challenges and guide you to the best solutions. Security is a huge part of what we do, with specialists ready to boost your systems' protection.
Our apprenticeships are the perfect launchpad to gain skills, earn while you learn, and kickstart an exciting future. With a proven track record of over 50,000 successful graduates, we're a top 50 training provider committed to your success.
How to Apply 👉
Ready to kickstart your IT journey? Click the apply button to learn more and submit your application. Don't wait too long – applications might close before the deadline! ⏳
Key responsibilities
- Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs
- Provide 1st level support to solve simple queries
- Perform routine housekeeping on servers; eg backups, anti-virus, updates and renewals
- Grow technical knowledge and ability to solve problems and provide on-going support for clients
- Assist 2nd level support technicians