Customer Service Apprenticeship

About the role

✨ Customer Service Apprentice ✨

Ready to dive into the world of customer service and gain real-world experience? As a Customer Service Apprentice, you'll get hands-on training in all the essential areas of our branch. We'll equip you with the skills to deliver awesome service and build a solid foundation for your career. 🚀

Your journey will involve rotations through:

• Trade Counter 🤝: Be the face of our business, directly assisting and serving customers.
• Internal Sales / Office 📞✉️: Master the art of handling calls, emails, and answering all customer questions.
• Warehouse Operations 📦🚚: Get to grips with stock management, fulfilling orders, and the ins and outs of logistics.

This comprehensive program is designed to give you a 360° view of our business – from our amazing products to how we keep our customers happy every step of the way, from their first question to their final delivery. 💯

Key responsibilities

• Supporting and serving customers face-to-face
• Handling calls, emails, and customer enquiries
• Understanding stock, order fulfilment, and logistics