Apprentice Administrator

About the role

Customer Support & Admin Apprentice 🚀

Ready to kickstart your career in a dynamic environment? We're looking for enthusiastic individuals to join our team as Customer Support & Admin Apprentices! This is your chance to gain hands-on experience, develop essential skills, and grow with us. 🤝

What you'll be doing:

• 🌟 Be the friendly voice and email expert, connecting with customers and providing top-notch support.
• 📧 Handle customer questions like a pro, making sure they get to the right person.
• 🗓️ Master the art of appointment scheduling, keeping everything organized and on track.
• 🗂️ Keep our customer records and systems spick and span with accurate info.
• ✍️ Tackle administrative tasks and projects, following our company's lead.
• 📄 Process and prepare all sorts of paperwork, both digital and physical, with precision.
• ⏰ Ensure all your work is spot on and done within deadlines.
• 🔗 Collaborate with your awesome colleagues and customers to keep things running smoothly.
• 🧠 Dive deep into our systems and procedures with guidance from experienced team members and your mentor.
• 🗣️ Participate in team huddles, training, and talks – share your thoughts!
• 📚 Take ownership of your learning journey, smash your apprenticeship tasks, and embrace training.
• ✨ Maintain a super organized, accurate, and professional approach to all your admin duties.
• ✅ Stick to our company rules, procedures, and safety guidelines.
• 👍 Build fantastic working relationships with everyone you meet.
• 🎉 Be open to taking on other relevant admin duties as part of your apprenticeship.

If you're a motivated go-getter ready to learn and contribute, we want to hear from you! Apply now! 👇

Key responsibilities

• Communicate with customers and handle enquiries professionally.
• Complete administrative tasks and process documentation.
• Manage appointments and maintain accurate customer records.
• Develop understanding of company systems and manage personal learning.
• Work collaboratively and adhere to company policies and procedures.

Entry requirements

GCSE in: (English (grade A* - C / 9 - 4), Maths (grade A* - C / 9 - 4))