Team Leader Apprenticeship
Turks Head (Tynemouth) · North East · NE30 4DZ
About the role
Apprentice Team Leader at Urban & Heritage 🤩
Ready to level up your leadership game? Urban & Heritage is looking for passionate individuals to join our front-of-house crew as Apprentice Team Leaders! If you’re all about making customers feel amazing and bringing people together, this is your chance to shine. ✨
Urban Heritage pubs are the ultimate blend of classic charm and modern vibes. Think epic craft beers, killer cocktails, delicious food that’s both comforting and cutting-edge. 🍺🍸🍔 We’re the go-to spot for after-work chill, weekend brunch, or just a good time.
What you’ll be doing:
- Be the ultimate host: Make every customer’s visit unforgettable. 💖
- Step up: Support the management team and handle things when they’re not around. 🚀
- Keep the vibe going: Organize and lead the team during busy shifts to ensure smooth sailing. 💨
- Safety first: Keep the bar running safely, legally, and sparkling clean. 🧼
What you'll bring to the table:
- A keen eye for detail: Ensure every drink is poured to perfection and every customer feels welcomed. 👀
- Lead by example: Be a role model for exceptional service and create warm, inviting experiences. 👋
- Think fast: Adapt to challenges and problem-solve like a pro during busy shifts. 🧠
- Positive energy: Bring a can-do attitude and be a true team player. 💯
Perks of the job:
- Epic discounts: 33% off food and drink for you, 15% for your mates and family at all our brands. 🤑
- Well-being support: Free employee assistance program for mental, financial, and legal help. 💚
- Travel perks: 50% off at Greene King Inns and hotels for you, 25% for loved ones. ✈️
- Referral bonus: Earn up to £1,500 for referring a friend who joins the team! 💰
- Wagestream access: Get your earned wages early when you need them. ⚡
- Retail rewards: Up to 30% off at Superdrug, discounts with Three Mobile, and more! 🛍️
Your Apprenticeship Journey:
- Work-based learning: No college needed! Get hands-on training with support from your Learner Coach and an in-house mentor. 🤝
- Functional Skills: Get support to achieve English and maths qualifications if needed. 📚
- Regular feedback: 12-weekly reviews with your coach and manager to help you grow. 🌱
We’re building places where everyone feels welcome, safe, and like they belong. If you’re ready to make a difference, join us! 🌟
Key responsibilities
- Provide customers with a heartfelt and memorable experience.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.
- Lead front of house teams.