It Support Technician Apprentice

About the role

IT Support Specialist 🚀 | Level Up Your Tech Career!

Ready to dive into the world of IT support and become a hero for our customers? We're looking for driven individuals to join our awesome team! 💻📞

What You'll Be Doing:

• Be the first point of contact for customers, tackling IT issues via our ticketing system, phone, and email. 📧☎️ You'll own it from start to finish, keeping our customers happy!
• Keep our Microsoft 365 services running smoothly – think Outlook, Teams, SharePoint, and OneDrive. You'll handle user accounts, devices, and make sure everything is set up perfectly. ✨
• Become a pro with mobile device management (MDM) using IBM MaaS360 & Intune – get devices enrolled, configured, and troubleshoot like a champ. 📱
• Help out with our Windows Server environments, including Active Directory and Group Policy. 🖥️
• Tackle basic networking stuff like TCP/IP, DNS, LAN, WAN, and VPNs. If it gets tricky, you'll know who to ask for backup. 🌐
• Support our VOIP services and data connections – setting them up, configuring, and fixing any glitches. 🗣️
• Be a guardian of our cybersecurity – monitor systems, handle patching, backups, and keep an eye on security alerts. 🛡️
• Communicate like a superstar! Explain tech stuff clearly, manage expectations, and keep everyone in the loop. 💬
• Juggles tasks like a pro to hit our response and resolution targets. ⏱️
• Keep our ticket notes super detailed and organized for smooth handovers and audits. 📝
• Become a documentation whiz in IT Glue, making sure all our tech info is spot on. 📊
• Team up with senior techs to solve those super challenging issues. You'll be a key part of the investigation! 🤝
• Follow our escalation procedures like a boss, giving clear info for quick fixes. ⬆️

What We're Looking For:

• A passion for technology and a desire to help others.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• A keen eye for detail and strong organizational skills.

Join us and make a real impact! Apply now! 👇

Key responsibilities

• Provide first-line IT support to customers.
• Provide day-to-day support across Microsoft 365 services and end-user systems.
• Support mobile device management (MDM).
• Assist with Windows Server environments.
• Support basic networking.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))