Business Administration Level 3 Apprenticeship

About the role

Job Title: Patient Experience & Admin Rockstar 🎸

Are you a people person with a knack for organization? Want to be the first point of contact for our awesome patients and keep our practice running like a well-oiled machine? 🚀 Then this is the gig for you!

What you'll be doing:

• Front Desk Superstar 🌟:
• Be the friendly face and voice of our practice, greeting everyone with a smile and a professional vibe. 😊
• Master the art of phone calls, handling inquiries like a champ and directing patients to the right place. 📞
• Be the appointment wizard, booking, rescheduling, and cancelling appointments like a pro. 🗓️
• Help patients with general questions and point them towards the services they need.
• Onboard new patients and keep their details super up-to-date. ✍️
• Handle sensitive information with the utmost discretion and care. 🔒
• Process repeat prescription requests and other routine patient needs smoothly. 💊
• Keep our reception area looking spick-and-span and super welcoming. ✨
• Team up with our clinicians and the rest of the practice crew to make sure patients get the best care.🤝

• Admin Guru 🧠:
• Tackle general office tasks to keep our practice humming. 🎶
• Be the data entry legend, accurately updating info on our computer system. 💻
• Scan, upload, and file documents and correspondence like a ninja. 🥋
• Handle incoming and outgoing post and emails like a boss. ✉️
• Assist with processing referrals, hospital letters, and other clinical admin as needed.
• Keep records neat and tidy, filed perfectly. 📁
• Jump into practice audits, searches, QOF, reports, and data collection when called upon. 📊
• Back up the Practice Manager and the rest of the team with day-to-day admin magic. ✨

Key responsibilities

• Welcome patients and visitors to the practice in a friendly and professional manner
• Answer incoming telephone calls and deal with patient enquiries appropriately
• Book, cancel and rearrange appointments in accordance with practice procedures
• Carry out general office and administrative tasks to support the smooth running of the practice
• Enter and update information accurately on the practice computer system

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))