Ict Apprentice

About the role

IT Support Technician 💻

Ready to kickstart your career in tech? We're looking for enthusiastic individuals to join our Service Desk team! This is your chance to be the go-to person for all things tech, helping our users solve their problems and keep things running smoothly. 🚀

What You'll Be Doing:

• Being the first line of defense for technical issues, answering calls and emails from our awesome customers. 📞📧
• Juggling support tickets like a pro, figuring out what's up and helping users get back on track. 🎟️
• Giving our new tech a warm welcome! You'll be setting up PCs and laptops so everyone has the gear they need. 🖥️
• Handling those everyday tech wins, like password resets, setting up new team members, and logging any glitches. ✅
• Communicating clearly and simply with our customers, keeping them in the loop every step of the way. 🗣️
• Teaming up with your colleagues to make sure our services are top-notch. 🤝
• Working smart to fix issues quickly and efficiently, aiming for that satisfying first-time fix! 💪

This is a fantastic opportunity to learn, grow, and become a crucial part of our IT team. If you're a problem-solver with a passion for technology and excellent communication skills, we want to hear from you! ✨

Key responsibilities

• Provide first-line technical support through the Service Desk
• Work on support tickets and assist senior engineers
• Help set up PCs and laptops
• Handle common requests, including password resets, new-user requests and fault logging
• Act as a first point of contact for customers by phone, email and the customer portal