Crm Database Executive Apprenticeship

About the role

🚀 CRM & Database Analyst 🚀

Are you ready to dive deep into data and make a real impact? We're on the hunt for a sharp and analytical mind to join our team as a CRM & Database Analyst! This role is all about understanding our customer data, making it shine, and using it to drive awesome marketing campaigns and customer experiences. If you're a data whiz who loves uncovering insights and shaping strategy, we want to hear from you! ✨

What You'll Be Doing:

• Database Health Guru: Analyze and report on everything related to our database's well-being and how we can best use it for marketing. 📊
• Data Storyteller: Bring our customer data to life! Highlight where we can level up our game, identify potential risks, and help optimize the entire customer journey. 💡
• Insight Sharer: Present key findings and actionable insights to Senior Management, including the Executive Board and Franchise Managers, through regular reports (monthly, weekly, and daily). 🗣️
• Data Integrity Champion: Help maintain and develop our DMS database, ensuring all data is accurate, up-to-date, and consistent. ✅
• Marketing's Data Partner: Fulfill data extract requests for marketing campaigns and create new call lists for our Contact Centre. 📞
• Automated Journey Master: Check and maintain our automated customer journey processes, making sure they're running smoothly. ⚙️
• Data Enhancement Expert: Find and implement ways to enrich our data from other reliable sources. 🌐
• Database Point Person: Be the go-to person for our database, spotting chances to improve our marketing systems and data management. 🌟
• System Support: Assist staff across the business in leveraging the database to boost their operations. 🤝
• DMS Helpdesk Support: Respond to Dealer Management System (DMS) Helpdesk requests as needed. 🛠️
• Project Powerhouse: Contribute to various project work and provide support to staff group-wide as required. 💯
• Policy Adherence: Always comply with Snows' policies and procedures. 👍

Who You Are:

• You have a keen eye for detail and a passion for data analysis. 👀
• You're a problem-solver who enjoys finding solutions within data. 🧩
• You can communicate complex information clearly and concisely. ✍️
• You're eager to learn and grow in a dynamic environment. 🌱

Join us and help shape the future of our customer engagement! 🙌

Key responsibilities

• Assist with the maintenance, development, and integrity of the DMS database, ensuring data accuracy.
• Fulfil data extract requests for marketing campaigns and create call lists for the Contact Centre.
• Provide support to staff on database usage and assist with DMS Helpdesk requests.
• Analyse and report on database health and usability for marketing.
• Check and maintain the automated customer journey process.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))