Apprentice Service Advisor (automotive/ford & Slater Daf) - Birtley

About the role

Automotive Service Advisor 🚗

We're looking for a driven and customer-focused individual to join our team as an Automotive Service Advisor! If you're passionate about cars and love helping people, this is the perfect opportunity to kickstart your career. 😎

What you'll be doing:

• Greeting customers with a smile, both in person and on the phone 👋📞
• Booking vehicles for essential service and repairs, keeping our workshop running smoothly 🗓️⚙️
• Chatting with our awesome technicians to get timely updates and keep customers in the loop 💬🔧
• Creating job cards, estimates, and invoices, making sure everything is spot on with company and manufacturer standards ✅
• Keeping detailed records of customer interactions and service history 📝
• Providing top-notch customer care and helping us boost the performance of our service department! 🚀

If you're ready to take on a dynamic role and contribute to a great team, apply today! ✨

Key responsibilities

• Welcome and assist customers, providing a high standard of customer care.
• Book vehicles for service and repairs, managing workshop schedules effectively.
• Liaise with technicians to ensure timely updates and accurate information for customers.
• Prepare essential documentation, including job cards, estimates, and invoices.
• Maintain accurate records of customer interactions and ensure procedural compliance.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))