It Helpdesk Engineer Apprentice

About the role

IT Support Apprentice 🚀

Ready to kickstart your career in the awesome world of IT? 💻 We're on the hunt for an enthusiastic IT Support Apprentice to join our buzzing Helpdesk team! This is your chance to dive deep into all things tech, from hardware and software to keeping our users connected and happy.

What You'll Be Doing:

• Juggling IT Service Desk tickets like a pro – logging, updating, and helping to fix issues. 🎟️
• Being the first point of contact for everyday tech problems: think laptops, printers, apps, and getting people logged in. 💡
• Handing off the super tricky stuff to our seasoned IT gurus and external partners. 🤝
• Getting your hands on exciting tech: setting up, configuring, and handing out laptops, desktops, phones, and more! 📱
• Keeping our IT equipment organised – tracking what goes where. 📊
• Helping new team members get set up and existing ones move smoothly. 👋
• Assisting with basic user account magic like password resets and access requests (all by the book, of course!). 🔑
• Making sure our systems are secure and up-to-date. ✅
• Supporting the use of Microsoft 365 and other cool business apps.
• Lending a hand with our phone and communication systems. 📞
• Helping out with IT purchasing – gathering info and keeping records straight. 💰
• Getting involved in exciting IT projects, like rolling out new tech and helping out users. 🌟
• Keeping super clear notes on everything you do – problem-solving is key! 📝
• Following all our important IT processes, security rules, and data protection guidelines. 🔒

What You'll Bring:

• A serious passion for IT and tech – whether from school, personal projects, or past gigs. 🔥
• Experience with Microsoft Windows and everyday business apps. 🖥️
• Any experience troubleshooting tech issues, software, or mobile devices is a bonus but not a must! ✨

You'll Be Supporting:

• Our amazing IT users across Europe, MENA & APAC. 🌍
• Communicating with our awesome third-party service providers. 🗣️
• Occasional travel between our UK sites (Midlands). 🚗

Key responsibilities

• Log, update, and assist with resolving IT Service desk tickets.
• Provide first-line support for common hardware, software, and user access issues.
• Assist with preparing, configuring, and distributing IT equipment.
• Help maintain the IT asset register.
• Assist with basic user account administration.

Entry requirements

GCSE in: (English (grade Grade A - C (4 or above)), IT (grade Grade A - C (4 or above)), Maths (grade Grade A - C (4 or above)))