Apprentice Optical Assistant

About the role

🌟 Optical Apprentice at Vision Express 🌟

Ready for an apprenticeship that’s more than just stocking shelves? 😎 We're looking for driven 18-year-olds to join our team and become essential parts of creating amazing customer experiences. You'll dive deep into our brand, learn to curate the perfect products, and deliver personalized service that makes every customer feel like a VIP. ✨

Guided by your Store Manager and our dedicated apprenticeship team, you'll get hands-on experience. As an Optical Apprentice, your responsibilities will include:

• 👋 Greeting customers with a smile and professionalism as they walk in.
• 👓 Understanding prescriptions and how they impact vision.
• 🛍️ Helping customers find the perfect frames that match their style, comfort, and lifestyle.
• 🗣️ Clearly explaining frame features and benefits in easy-to-understand terms.
• 📏 Measuring frames to ensure a great fit for lenses.
• 🔧 Making adjustments and basic repairs to spectacles for ultimate comfort.
• 💡 Knowing our lenses, tints, and coatings to recommend the best options.
• 📦 Ordering glasses and contact lenses for our customers.
• 📝 Accurately completing all necessary paperwork and records.
• 📅 Scheduling follow-up appointments.
• ⚙️ Using tools like a focimeter to check existing prescriptions.
• ✉️ Discussing contact lens options, features, and benefits.
• 📊 Conducting essential pre-screening tests (retinal imaging, pressure, visual field).
• 📢 Informing customers about our amazing offers and products.
• 💳 Processing payments.
• 🤔 Tackling basic optical queries with confidence.
• 📈 Understanding how business goals impact practice success.

Why Vision Express? 🚀

Join a supportive team where we all work together, fueled by our shared culture and values. We’re all about helping you grow and achieve your career dreams. 📈

What you’ll bring:

• ✅ At least 16 years old.
• 📚 Not currently in full-time education.
• 💯 GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
• 🔥 Confidence, passion, and a whole lot of enthusiasm.
• 🤝 Strong teamwork and outstanding customer service skills.
• ⏰ Willingness to work between 35 and 38.75 hours per week.

Come build your future with us! 🤩

Key responsibilities

• Assist customers in finding eyewear that suits their needs
• Handle frame adjustments, repairs, and fittings
• Perform pre-screening eye examinations and related tests
• Complete administrative tasks and ensure correct paperwork completion
• Explain product features and benefits, including ophthalmic lenses and contact lenses

Entry requirements

GCSE in: (English (grade Grade 4/C or above), Maths (grade Grade 4/C or above))