Business Administration Apprenticeship - Southampton

About the role

Client Care Coordinator 🌟

Are you a whiz at juggling tasks and keeping things organized? Do you have a knack for communicating clearly and empathetically? We're on the hunt for a motivated individual to join our team as a Client Care Coordinator. This role is crucial to our daily operations, ensuring smooth sailing for our clients, their families, and our dedicated healthcare partners.

What you'll be doing:

• Be the Voice: Answering incoming calls from clients, their families, healthcare partners, and our amazing staff with professionalism and a genuine understanding. 📞
• Hub of Information: Serving as the primary point of contact for hospitals, GPs, and local authority representatives. 🏥
• Digital Maestro: Managing email correspondence, responding to queries swiftly and efficiently. 📧
• Master Scheduler: Arranging client care appointments and visits for our domiciliary care team. 📅
• Flexibility Ace: Coordinating appointment changes, cancellations, and handling urgent requests like a pro. 🔄
• Rota Rockstar: Keeping staff rotas current and communicating any changes effectively. 🗓️
• Record Keeper Extraordinaire: Maintaining client records meticulously, adhering to GDPR and CQC standards. 🔒
• Documentation Dynamo: Preparing, updating, and filing care documentation, assessments, and contracts. 📄
• Onboarding Ally: Supporting our recruitment and onboarding process by collating documents and scheduling interviews. 🤝
• Office Oasis Manager: Ordering and managing office supplies, ensuring our workspace is tidy and well-stocked. 📦
• Compliance Champion: Assisting with CQC compliance by ensuring all records are accurate and up-to-date. ✅
• Reporting Whiz: Supporting the preparation of reports, audits, and data summaries for management. 📊
• Feedback Tracker: Maintaining logs of incidents, complaints, and compliments to help us continuously improve. 👍

Key responsibilities

• Answer incoming calls from clients, families, healthcare partners, and staff.
• Manage email correspondence and respond promptly to queries.
• Schedule client care appointments and visits for the domiciliary care team.
• Maintain client records in line with GDPR and CQC requirements.
• Support the recruitment and onboarding process with document collation and interview scheduling.