Customer Service Apprentice (36469)
HANSDFREE GROUP LTD · North West · M32 0UT
About the role
Job Title: Tech Support & Customer Success Specialist 💻
Are you a tech enthusiast ready to dive into the world of cutting-edge communication products? 🚀 Join our dynamic team and become the go-to person for our Datalive and Handsfree Group customers!
What Your Day Will Look Like:
- Be the Hero: Handle incoming calls about faults and inquiries from our awesome customers. 📞
- Problem Solver: Respond to basic and routine technical questions about our market-leading business communication products, hardware, software, and more. 🤔
- Customer Champion: Assist external users with their tech questions, guiding them through issues and finding solutions. ✨
- Diagnostic Genius: Utilize provided systems and diagnostic tools, walking customers through queries and solving problems with your sharp technical skills. 🔧
- Proactive Protector: Monitor customer products to ensure everything's running smoothly and prevent potential hiccups. 🛡️
- Service Superstar: Deliver top-notch customer service every single time. ⭐
Tech Skills (Nice to Have, Not Essential):
- An interest in or willingness to learn Python, Angular, Django, or Node.js. 🤓
- Familiarity with Google Cloud Platform is a bonus! ☁️
Your Support System:
The Growth Company is here to back you up with full training and support to crush your apprenticeship and shine in your role. 💪
What Happens Next:
Met our basic requirements? We'll be in touch within two working days to schedule a chat with our team. You'll get the lowdown on:
- This amazing vacancy and other opportunities you're a great fit for. 🤩
- Any training you'll need. 📚
- Your next steps in this exciting journey. 🚶♀️🚶♂️
Getting Here:
Planning to use public transport? Check out the Journey Planner on www.tfgm.com to map out your commute! 📍
Key responsibilities
- Dealing with inbound faults and enquiry calls from existing customers
- Responding to basic and routine technical inquiries for products
- Assisting external users of technical products by answering questions and solving problems
- Using systems and diagnostic tools to help solve customer issues
- Proactive monitoring of customer products for health and status
Entry requirements
GCSE in: (English (grade A*-C/9-4), Maths (grade A*-C/9-4))