Business Admin Apprenticeship

About the role

Patient Services Rockstar Wanted! 📞✨

Are you a communication pro who loves helping people? We're looking for a friendly and organized individual to join our busy team and be the first point of contact for our patients. If you're great at multitasking and can keep a cool head under pressure, this could be the perfect fit! 😎

What you'll be doing:

• Answering calls like a champ: Handle incoming calls from patients and other healthcare services on our busy switchboard. You'll be the voice of our practice, ensuring every call is answered quickly, carefully, and with a smile! 😃
• Navigating the appointment system: Book, change, and cancel appointments with ease, finding the perfect slot for everyone. 📅
• Greeting our guests: Welcome patients and visitors to the practice with warmth and efficiency. 👋
• Being a knowledge hub: Answer questions from patients and staff (including our amazing GPs, nurses, and medical secretaries) or smoothly direct them to the right person. 🧠
• Handling referrals: Process various patient referrals, connecting with General Practitioners and other healthcare professionals. 🤝
• Managing repeat prescriptions: Ensure repeat prescription requests are actioned according to our policies. 💊
• Office wizardry: Help out with general office tasks like scanning, making outbound calls, electronic filing, and faxing. 📁
• Team player: Collaborate professionally with your colleagues, sharing essential information and keeping everyone in the loop. 👥
• Upholding our standards: Maintain a high level of customer service, treating everyone with dignity, respect, and professionalism. You'll be the embodiment of excellent service! 💯

You'll need:

• Fantastic communication and interpersonal skills.
• The ability to handle sensitive situations with empathy and respect (especially when patients might be feeling anxious or distressed). ❤️
• Strong organizational and time-management abilities.
• A knack for problem-solving and quick thinking.
• Proficiency in using office technology.

If you're ready to make a real difference and join a supportive team, apply now! We can't wait to hear from you! 🎉

Key responsibilities

• Answering and managing telephone calls
• Managing patient appointments
• Greeting patients and visitors
• Responding to and directing patient/staff queries
• Performing general office administration tasks