Business Admin Apprenticeship

About the role

Customer Service & Admin Superstar 🌟

Ready to be the friendly voice and organized brain behind our busy healthcare hub? We're looking for a super-organized and people-loving individual to join our team and keep things running smoothly! 🚀

What you'll be doing:

• Mastering the Switchboard: You'll be the first point of contact, fielding calls from patients and other healthcare pros. Think of yourself as the ultimate call navigator, making sure everyone gets where they need to go, pronto! 📞
• Appointment Ace: Booking, changing, and cancelling appointments will be your jam. You'll be a whiz at finding the perfect slot for our patients. 🗓️
• Welcoming Vibes: Greet patients and visitors with a smile, making everyone feel welcome the moment they step through our doors. 😊
• Information Guru: Answer questions from patients and our awesome team (GPs, nurses, you name it!) or point them in the right direction. 💡
• Patient Support: Provide important non-clinical info to patients and their families, like appointment updates.
• Referral Rockstar: Handle patient referrals like a pro, connecting with General Practitioners and other medical staff. 🤝
• Prescription Partner: Process repeat prescriptions efficiently, following our guidelines to a T. 💊
• Office Whiz: Dive into general office tasks like scanning documents, making outbound calls, filing electronically, and sending faxes. 📁
• Team Player: Collaborate professionally with everyone on the team, sharing key information to keep things in sync. 👥
• Customer Service Champion: Uphold our high standards of dignity, respect, and top-notch customer service for everyone you interact with. ✨

If you're a great communicator, highly organized, and have a genuine passion for helping people, we want to hear from you! 🙌

Key responsibilities

• Answering and redirecting telephone calls from patients and other healthcare services with sensitivity
• Managing appointment systems, including booking, amending, and cancelling appointments
• Greeting patients and visitors to the practice
• Responding to queries from patients and other staff, or referring them to appropriate persons
• Performing general office administration, including scanning, making outbound calls, and filing