It Technician Apprentice

About the role

Tech Support Guru 🚀

Ready to dive into the world of tech and become a hero for users facing digital dilemmas? We're looking for enthusiastic individuals to join our team as Technical Support Specialists. You'll be the first line of defense, helping people get back up and running with their tech.

What You'll Be Doing:

• Be the friendly voice and go-to person for customers needing tech help! 📞
• Uncover the root of the problem using your detective skills and asking the right questions. 🕵️‍♀️
• Figure out the best fix for each unique challenge. 💡
• Guide customers step-by-step through solutions, making tech troubles disappear. ✨
• Pass on trickier issues to our advanced support wizards when needed. 🧙‍♂️
• Share your knowledge about our awesome IT products and services. 💻
• Stick to our awesome company vibes and help us make our processes even slicker. 💯
• Keep records of issues, fixes, and customer updates – stay organized! 📝
• Build and deliver solutions that conquer customer challenges. 💪
• Handle invoicing and charges for services and products provided. 💰

What You Bring to the Table:

• A solid grasp of computer systems, mobile devices, and all things tech. 📱
• The knack for spotting and fixing basic tech problems like a pro. ✅
• Fluent English (speaking and writing) – you can explain things clearly and concisely. 🗣️
• Patience and a customer-first attitude – you love helping people! 😊
• A cool head under pressure. 😎
• A smart and professional appearance that fits our corporate setting. 👔
• Car Driver (important for some tasks!) 🚗
• Trustworthy and reliable. 👍

Key responsibilities

• Serve as the first point of contact for customers seeking technical assistance
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel

Entry requirements

GCSE in: (English (grade 4/c), Maths (grade 4/C))