It Support Engineer Apprentice
BUBBLE IT SOLUTIONS LTD · Midlands · NG9 2AW
About the role
Tech Support Specialist 🧑💻
We're on the hunt for talented individuals to join our dynamic Tech Support team! If you're passionate about all things tech and love helping people solve problems, this could be your dream role. 🚀
What you'll be doing:
📞 Providing top-notch technical support through phone, email, and our ticketing system.
✍️ Logging and managing all IT support requests like a boss.
🔧 Troubleshooting software, hardware, and connectivity issues to get things running smoothly.
🤝 Supporting the resolution of 1st and 2nd line technical challenges.
📊 Meeting key performance targets and service standards – we're all about excellence!
💡 Contributing to process and technical improvements – your ideas matter!
👥 Working closely with your amazing colleagues to deliver outstanding customer service.
If you're ready to dive into the tech world and make a real difference, hit that apply button! 👇
Key responsibilities
- Providing high-quality technical support via phone, email and ticketing systems
- Logging and managing IT support requests
- Troubleshooting software, hardware and connectivity issues
- Supporting the resolution of 1st and 2nd line technical issues
- Meeting key performance targets and service standards
Entry requirements
GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))