Bar And Waiting Apprenticeship
Browns - Leeds · Yorkshire And Humberside · LS1 8EQ
About the role
Ready to kickstart your career in hospitality? 🤩 We're looking for vibrant individuals to join our front-of-house crew! 🥳
Why this role is for you:
This is more than just a job; it's your chance to gain a nationally recognised qualification through our 15-month Hospitality Team Member Level 2 Apprenticeship standard! 🎓 You'll be working full-time, learning the ropes of bar and waiting duties under the guidance of our awesome teams, all while helping us create unforgettable moments for our guests. ✨
What you'll be doing:
- Be the super friendly face that makes guests feel instantly welcome (and sad to leave!). 👋
- Become a menu pro – know it inside out and recommend your faves like a true expert. 😋
- Infuse your personality into every interaction, making guests want to come back again and again.
- Keep our guests happy throughout their visit, checking in and making sure they're having a blast. 😎
- Handle any questions or issues like a champ, with speed and a smile. 🚀
- Team up with your colleagues, sharing your brilliant ideas and helping each other out. 🤝
- Keep our spaces looking sharp and clean, from the bar to the loos! 🧼
- Embrace all our training opportunities, both in-person and online. 💻
- Always follow the rules, from licensing laws to our company vibes. ✅
What your apprenticeship includes:
- No boring college days! Your training is all on-the-job, with regular catch-ups with your dedicated Learner Coach and an in-work mentor. 🧑🏫
- You'll work towards gaining essential Functional Skills in English and maths if you need them. 💯
- Regular reviews to track your progress and celebrate your wins. 🎉
What's in it for you:
- The sky's the limit! This apprenticeship is just the beginning, with opportunities for higher-level qualifications. ⬆️
- Massive 33% discount across all our brands! 🍕🍻
- 20% off for your friends and family – spread the good times! 🎁
- Wagestream: a financial toolkit to help you manage your money and access your earned pay when you need it. 💰
- Loads of opportunities to grow and get paid for qualifications. 🌟
- Discounts on gym memberships to keep you feeling good. 💪
- Awesome team socials – work hard, play harder! 🎶
- Pension, 28 days paid holiday, high-street shopping discounts, and even free shares! 🤯
- A free employee helpline for support when you need it most. 🤗
Important Note: Due to the nature of this role, including independent alcohol sales within a licensed premises, applicants must be aged 18 or over to ensure compliance with licensing legislation and operational requirements.
Pay:
- 18-20 year olds: £10.85 per hour 💷
At Mitchells & Butlers, we're all about creating a supportive, valued, and fun team environment. Join us and help make every guest's experience amazing! ❤️
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
- Provide personalised recommendations that cater to the specific needs and preference of each guest
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas
- Participate in all in-house training, e-learning and the completion of assigned learning modules