Network Engineer Higher Apprenticeship - Immersive It Ltd
QA Limited · East Of England · SS2 5SX
About the role
🚀 Join Immersive IT for an epic opportunity to learn, grow, and make a real impact! 💡 We're all about delivering cutting-edge tech solutions to businesses, and we want YOU to be a part of it. ✨
What You'll Be Doing:
- Being the IT superhero for complex technical issues and service requests (2nd Line Support) 🦸
- Crushing bugs and fixing problems with hardware, software, operating systems, and devices 💻
- Mastering Microsoft 365: Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender 👑
- Taming Windows Server environments, Active Directory, Group Policy, DNS, and DHCP 🛠️
- Solving network mysteries: Wi-Fi, VPNs, connectivity, and firewall challenges 🌐
- Setting up and supporting Windows 11 devices, mobile tech, printers, and Intune-managed gear 📲
- Keeping things running smoothly with Autotask PSA, hitting those SLAs like a boss 💪
- Helping with IT upgrades, cloud journeys, cybersecurity, and onboarding new clients 🚀
- Crafting awesome technical docs, processes, and knowledge base articles in IT Glue 📝
- Delivering top-notch customer service (remote and on-site!) and mentoring junior team members 🌱
Skills That Will Make You Shine:
- Wizard-level troubleshooting across Microsoft, networking, and infrastructure tech 🧙
- Solid experience with Microsoft 365 admin (Exchange Online, SharePoint, Teams, Intune, Entra ID) 💯
- Know-how in Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and TCP/IP networking 🧠
- Familiarity with Datto RMM, Autotask PSA, IT Glue, remote support, and backup tools 📀
- Killer communication, documentation, customer service, and stakeholder management skills 🗣️
Your Vibe:
- Customer-first attitude with a professional yet friendly approach 😎
- Organised, detail-oriented, and a master of juggling tasks 🤹
- You own your work and see it through to the finish line! 🏁
- Independent star who also thrives in a team 🌟
- Proactive, adaptable, and stoked about learning new tech! 🔥
Entry Requirements:
- A-Level in ICT
- OR International Baccalaureate Level 3 ICT
- OR Level 3 apprenticeship in a similar field
- OR BTEC Extended Diploma in IT (180 credits)
- We're also open to a mix of qualifications and experience that show you've got the foundational skills!
- If you have international qualifications, we'll need an official document comparing them to UK standards.
Perks of the Job:
- Competitive salary based on your awesome skills 💰
- Endless training and professional development to boost your career 📈
- Get hands-on with tons of cool technologies, projects, and clients! 🌍
- Future Proof Your Career: 90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! 🚀
About Us:
Immersive IT is a rapidly growing Managed Service Provider (MSP) that's all about delivering top-tier IT support, cybersecurity, cloud solutions, Microsoft 365 services, infrastructure projects, and strategic IT consultancy. We're based in Essex and the South East, and we're obsessed with providing amazing customer service and innovative tech that helps our clients crush their goals. 🎯
Ready to Dive In?
Hit that apply button to learn more! Psst... applications might close early, so don't miss out – apply ASAP! 🏃♀️💨
Key responsibilities
- Provide 2nd Line IT support, acting as an escalation point for complex technical issues and service requests.
- Troubleshoot and resolve hardware, software, operating system, and endpoint-related problems.
- Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender.
- Manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, and DHCP services.
- Diagnose and resolve network, Wi-Fi, VPN, connectivity, and firewall-related issues.