It Support Technician Level 3 Apprenticeship - Lawrence David Ltd
QA Limited · East Of England · PE2 7LB
About the role
🚀 Launch Your IT Career with Lawrence David! 🚀
Hey tech enthusiasts! 👋 Are you buzzing about technology and ready to dive into the IT world? Lawrence David is on the lookout for an enthusiastic IT Support Technician Apprentice to join our awesome team. This is your chance to get hands-on experience, snag a recognized apprenticeship qualification, and level up your skills with our seasoned IT pros. 💻🔧
What's In It For You? 🤔
As part of our IT crew, you'll get to explore a ton of cool tech, help out our colleagues across the business, and even contribute to digital projects that are shaping how we work. 🌟 We’re all about making a real difference!
Your Mission, Should You Choose to Accept It: 🎯
- Team up with the IT department to support our amazing colleagues and keep our tech running smoothly.
- Be the first point of contact for IT support queries from our business users. 📞
- Help out with installing hardware and software, including setting up new team members' devices. 📦
- Assist with setting up and taking down IT equipment and services on-site. 🔌
- Tackle basic networking tasks like setting up PCs and printers. 🖨️
- Keep our communication tools like Microsoft Teams and Outlook in tip-top shape. 💬
- Create helpful guides and FAQs to make life easier for everyone. 📚
- Shadow experienced IT professionals to learn the ropes on projects and daily tasks. 🧑🏫
What We're Looking For: 👀
- No professional IT experience needed – coursework or personal projects in tech are a huge plus!
- A serious passion for all things tech and IT. 🔥
- Superb communication skills and a positive, "can-do" attitude. 👍
- A sharp, logical mind for problem-solving with an eye for detail. 🧠
- The ability to be a team player and also take the initiative. 🤝
- Good organization skills and reliability. 📅
- Bonus points if you're familiar with:
- Microsoft Operating Systems, Active Directory, Office 365.
- Basic networking concepts (DNS, DHCP, TCP/IP).
- Setting up and troubleshooting hardware.
- Holding a full, clean driver's license and access to a vehicle. 🚗
Entry Requirements: 📜
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Must not already have a qualification at the same or higher level in a similar subject.
Got Experience? We're Listening! 👂
If you have relevant qualifications or work experience that shows your potential, we'd love to hear from you. A combination of experience and qualifications that demonstrate the required foundation can also be considered. Holding international equivalents? Please provide an official document comparing them to UK qualifications.
Working Hours: ⏰
37.5 hours per week, Monday to Friday, 9 am - 5 pm (with a 30-minute lunch break).
What We Offer: 🎁
- 20 days of holiday allowance plus UK bank holidays (more with service!). 🎉
- Top-notch structured apprenticeship training and industry-recognized qualifications.
- Guidance and support from our experienced IT professionals.
- Potential for permanent IT support and infrastructure roles within the business upon successful completion! 📈
Future Proof Your Career: 🚀
Did you know 90% of QA apprentices secure permanent jobs after finishing? That's 20% higher than the national average!
About Lawrence David: 🚚
For over 50 years, Lawrence David has been a leader in trailers, truck bodies, and transport solutions. Technology is a huge part of our ongoing success and future growth.
Ready to Apply? 👇
Hit that apply button to find out more and submit your application! Don't delay – applications may close early. Apply now to avoid missing out! 🚀
Key responsibilities
- Providing 1st line IT support for business users
- Assisting with hardware and software installations, including new starter device setups
- Supporting on-site installation and decommissioning of IT equipment and services
- Helping with basic networking tasks such as PC and printer setup
- Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook)