Export Customer Services Apprentice

About the role

🌍 Become an International Freight Forwarding Specialist Apprentice! 🚀

Are you ready to dive into the exciting world of global logistics? We're looking for enthusiastic individuals to join our team as Apprentices, learning the ropes of international freight forwarding and helping goods move across borders seamlessly. 📦✈️🚢

What You'll Be Doing:

• ⚡️ Customer Support: Be the go-to person for customer questions via email and phone, keeping them in the loop on their export shipments.
• 📄 Documentation Powerhouse: Get hands-on with preparing, checking, and processing all the essential export documents and shipment details.
• 🤓 Learning & Growing: Immerse yourself in freight forwarding procedures, unravel customs requirements, and understand how international transport works.
• 🤝 Teamwork & Coordination: Work with awesome colleagues, overseas offices, carriers, and other partners to ensure shipments flow smoothly from start to finish.
• 💻 System Savvy: Keep our internal systems up-to-date with shipment progress, delivery info, and customer instructions.
• 💡 Problem Solver: Jump in to help the team with bookings, tackle any shipment queries, and find smart solutions.
• 🎓 Apprentice Journey: Actively participate in training sessions and complete coursework as part of your International Freight Forwarding Specialist Apprenticeship Programme.

Join us and build a dynamic career in international trade! 💪

Key responsibilities

• Taking part in planned training and completing coursework for the International Freight Forwarding Specialist Apprenticeship Programme
• Learning about freight forwarding procedures, customs requirements and international transport arrangements
• Preparing, checking and processing export documentation, shipment details and relevant records
• Responding to customer enquiries by email and telephone, providing updates on export shipments
• Assisting the team with booking arrangements, problem-solving and resolving shipment queries