It Support Apprentice

About the role

IT Support Apprentice 🚀

Ready to kickstart your IT career and become a tech wizard? ✨ We're looking for enthusiastic and driven individuals to join our support team as an entry-level apprentice! This is your chance to learn the ropes of providing top-notch, friendly IT support while earning a qualification. 🎓

What You'll Be Doing:

• Be the first point of contact for our customers, offering a helping hand and a smile. 😄
• Log support requests accurately, keeping clear notes so nothing gets missed. 📝
• Follow established processes to triage, escalate, and communicate with customers.
• Troubleshoot basic IT issues with the guidance of our experienced team. 💻
• Help set up essential tech like laptops, desktops, phones, and printers. 🖨️
• Support Microsoft 365, Windows, and common business applications.
• Assist with routine checks and maintenance tasks.
• Contribute to creating helpful technical notes and customer guides. 📚
• Liaise with third-party suppliers when needed.
• Support larger projects and learn from the wider team. 🤝

What We're Looking For:

• A genuine passion for IT, technology, and helping people. 💡
• A positive attitude and a hunger to learn! 🌟
• Great communication skills and confidence chatting with customers and colleagues. 🗣️
• A methodical approach and sharp attention to detail. 🧐
• Good organization skills and the ability to follow instructions.
• While a basic understanding of IT concepts (Windows, M365, hardware) is a bonus, we provide full training! 🍎 (Apple knowledge is a plus but not required!)
• A professional demeanor and understanding that excellent customer service is key! ⭐

Come grow with us! 🌱

Key responsibilities

• Act as a friendly first point of contact for customers
• Log support requests accurately in the ticket system
• Help troubleshoot basic IT issues using remote support tools
• Assist with setting up laptops, desktops, phones, printers and other hardware
• Support Microsoft 365, Windows and common business applications

Skills